Community Associate

Key Responsibilities

• Maintaining the overall cleanliness and presentation of the space, including: Regularly checking floors to ensure all common areas, kitchens and bathrooms remain tidy and well-stocked, including wiping down surfaces, restocking essential supplies, and ensuring trash and recycling are properly managed
• Brewing coffee and running dishwashers daily.
• Preparing and clearing conference rooms.
• Identifying and promptly reporting any facility maintenance issues.
• Maintaining a warm, welcoming and professional front desk environment, greeting visitors, receiving deliveries, and ensuring smooth daily operations.
• Handling guest check-ins, workspace tours, and inquiries, while ensuring compliance with visitor policies.
• Monitoring and managing building logistics such as mail distribution, office supplies, and workspace organization.
• Assisting in coordinating member move-ins and move-outs, ensuring a seamless experience.
• Providing light technical support for in-space amenities such as automated coffee machines, AV equipment, and conference room booking platforms.
• Acting as a liaison between members and the operations team, escalating facility-related concerns as needed.

Member Experience & Community Engagement

• Being the first point of contact for members and guests, ensuring every interaction is warm, personalized, and professional.
• Learning members' names, businesses, and goals, creating opportunities for curated connections that drive growth.
• Proactively identifying ways to support member success through thoughtful gestures, networking introductions, and community-driven experiences.
• Supporting and executing member events and programming that enhance engagement and add value.
• Ensuring all members feel heard and supported by promptly addressing inquiries and providing tailored solutions.
• Championing Workbox's culture of belonging by celebrating member wins, milestones, and contributions.

Service, Hospitality & Workbox Standards

• Anticipating member needs before they arise, delivering proactive, thoughtful service.
• Maintaining the Workbox standard of hospitality by ensuring shared spaces are organized, welcoming, and fully operational.
• Being a brand ambassador by embodying Workbox's commitment to genuine attentiveness, transformative experiences, and authentic relationships.
• Ensuring the environment remains clean, professional, and conducive to productivity throughout the day.

Growth & Business Impact

• Encouraging members to leverage Workbox resources and partnerships to advance their businesses.
• Identifying opportunities to introduce Workbox offerings that enhance member success and retention.
• Collaborating with the Senior Community Manager and leadership team to continuously improve the member experience.

Event Coordination & Monitoring

• Collaborating with the Event Sales Manager and assisting in event coordination, as needed.
• Managing on-site event setup, ensuring audio-visual equipment is properly configured, and teardown.
• Communicating regularly with the event host, troubleshooting issues, and assisting with event needs.
• Making sure to monitor after-hours events on as needed basis (with potential for additional compensation).
• Providing sales support or coverage when the Events Director is unavailable, handling inquiries and ensuring the sales cycle for leads continues.

Requirements

• 1-3 years of experience in facility management, customer service, hospitality, coworking, or community engagement preferred.
• Familiarity with multi-site operations.
• Bachelor's degree preferred.
• Strong interpersonal skills with the ability to build genuine relationships.
• A natural problem-solver who takes initiative and remains adaptable in a dynamic workspace.
• Highly organized with excellent time management and multitasking abilities.
• Comfortable with light cleaning duties and maintaining a well-kept environment.
• Passionate for entrepreneurship, business growth, and creating an inclusive, collaborative environment.
• Comfortable using workspace technology (e.g., booking systems, CRM platforms, communication tools).
• A team player with a positive attitude and a strong sense of ownership and accountability.

Benefits

Anticipated salary: $45,000 annually
Comprehensive health benefits, including medical, dental and vision coverage
Company-paid life insurance
401(k) plan
Generous paid time off
FSA, HSA and commuter benefits
Ongoing training and professional development