Community Associate

Address: 1468 West 9th Street Suite #100, Cleveland, Ohio 44113

About the role

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will help take care of all the administrative and support needs for your customers so they can focus on running their business.

Responsibilities

• Arrive early to prepare the center for opening and ensure cleanliness.
• Assist customers with WiFi access, package deliveries, meeting room setup (including projectors), and directions.
• Handle incoming calls and connect customers as needed.
• Ensure all services are properly charged for accurate invoicing.
• Sort and manage mail while addressing customer requests.
• Assist with printing, invoicing, and resolving facility issues (e.g., temperature control).
• Organize and promote networking events, including creating e-invites and posters.
• Engage with prospects to highlight the benefits of joining the IWG community.
• Close the center by ensuring tidiness and assisting customers with after-hours needs.

Requirements

• Ability to manage multiple tasks while delivering excellent customer service.
• Strong communication skills and experience building professional relationships (1+ years of customer service preferred).
• Problem-solving mindset with a proactive approach to ownership.
• Positive, enthusiastic, and adaptable to fast-changing situations.
• Proficiency in MS Office and basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Benefits

• Work-life balance with no standard nights or weekends.
• Generous paid time off (sick and vacation).
• 11 paid company holidays per calendar year (in addition to PTO).
• Competitive 401K program with company match.
• Affordable and comprehensive healthcare for full-time employees (options for part-timers).
• Quarterly bonus plan program.
• Hourly rate of $18.76.
• Bright and inspiring work environment.
• Training and development opportunities for career growth.
• Professional workplace community (business casual attire required).