Community Associate

About the Role

As a Community Associate, you'll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.

A Typical Day at IWG

• Arrive a few minutes before the center opens to make sure everything is ready and check there's nothing the cleaners have missed.
• Assist customers throughout the morning with requests such as changed WiFi codes, package deliveries, directions to meeting rooms, and setting up projectors.
• Connect incoming calls to customers.
• Ensure that all services are properly charged so that invoices are accurate.
• Sort through mail while handling customer requests, and notify customers when packages arrive.
• Help customers with printing, invoice questions, and temperature issues in team rooms (opening service tickets as needed).
• Sit down with the Community Manager to discuss the organization of next week's networking event; plan and write e-invites, create, print, and put up posters around the center.
• Share details about the space with prospects and encourage them to join the network.
• At close of day, gently ask groups in meeting rooms to wrap up and direct them to nearby restaurants to continue discussions.
• Ensure everything is tidy before heading home.

About You

• A good communicator with the ability to build strong professional relationships and empathize with people's needs.
• Ideally 1+ years of customer service experience.
• Happy taking ownership of problems and finding ways to solve them.
• Positive, enthusiastic, and able to adapt to fast-changing situations.
• Experience and confidence using MS Office and other basic IT equipment.
• Legally eligible to work in the Country you are applying within and at least 18 years old.

What We Offer

• Work life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual).
• Competitive 401K Program with a Company match.
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well).
• A quarterly bonus plan program, plus an hourly rate of $18.45.
• A bright and inspiring work environment.
• Training and development opportunities aligned with great career path opportunities.
• A professional workplace community (business casual attire required).