Community Associate

About the Opportunity

As a Community Associate, you'll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.

A Typical Day at IWG

• Arrive a few minutes before your center opens to make sure everything is ready and check there's nothing the cleaners have missed
• Assist customers with various requests throughout the morning, including Wi-Fi code changes, package inquiries, directions, and projector setup
• Connect incoming calls to customers
• Ensure all services are properly charged so invoices are accurate
• Sort through mail while handling customer requests and emailing customers about package arrivals
• Help customers with printing and invoice questions
• Open service tickets for facility issues (e.g., temperature adjustments)
• Organize next week's networking event in your center
• Plan and write e-invites to customers, then create, print, and put up posters around the center
• Engage with prospects interested in joining the IWG community, sharing details about the space and encouraging them to join
• Assist customers in meeting rooms with wrap-up and provide dining recommendations
• Ensure everything is tidy at the end of the day

About You

We're looking for someone who knows how to manage multiple tasks while providing customers with the best possible service.

• Good communicator with the ability to build strong professional relationships and empathize with people's needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

What We Offer

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $19.76
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)