Community Associate

Address: 175 Capital Blvd. 4th Floor, Rocky Hill, Connecticut 06067

About the role

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will handle all administrative and support needs so customers can focus on running their business.

A typical day at IWG:

• Arrive early to prepare the center and ensure cleanliness.
• Assist customers with Wi-Fi codes, package deliveries, meeting room setup, and technical support (e.g., projectors).
• Manage incoming calls and ensure services are properly charged for accurate invoicing.
• Sort mail and address customer requests throughout the day.
• Assist with printing, invoicing, and resolving facility issues (e.g., temperature control).
• Organize and promote center events, such as networking gatherings.
• Engage with prospects to highlight the benefits of joining the IWG community.
• Ensure the center is tidy at closing and direct customers to nearby amenities.

Requirements

• Ability to manage multiple tasks while delivering excellent customer service.
• Strong communication skills and experience building professional relationships (1+ years of customer service preferred).
• Problem-solving mindset with a proactive approach to challenges.
• Positive, enthusiastic, and adaptable to fast-changing situations.
• Proficiency in MS Office and basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Benefits

• Work-life balance (no standard nights/weekends).
• Generous paid time off (sick and vacation).
• 11 paid company holidays per year (in addition to PTO).
• Competitive 401K program with company match.
• Affordable and comprehensive healthcare for full-time employees (options for part-timers).
• Quarterly bonus plan plus an hourly rate of $21.15.
• Bright and inspiring work environment.
• Training and development opportunities for career growth.
• Professional workplace community (business casual attire required).