Community Associate

Address: 1500 District Avenue 1st and 2nd Floor 01803 Burlington Massachusetts

About the role

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.

Responsibilities

• Arrive a few minutes before the center opens to ensure everything is ready and check that cleaners haven’t missed anything.
• Assist customers with requests such as Wi‑Fi code changes, package inquiries, directions, projector setup, and coffee recommendations.
• Connect incoming calls to other customers.
• Ensure services are properly charged for accurate invoicing.
• Sort mail and handle customer requests, including emailing customers about package arrivals.
• Help customers with printing and invoice questions.
• Address environmental concerns (e.g., temperature) by opening service portal tickets.
• Organize weekly networking events: plan, write e‑invites, create and post posters.
• Engage prospects, share details about the space, and encourage them to join the network.
• Guide groups to wrap up meetings and direct them to nearby restaurants.
• Maintain tidiness of the center at day’s end.

Requirements

• Good communicator with ability to build strong professional relationships and empathize with people’s needs (ideally 1+ years of customer service experience).
• Happy taking ownership of problems and finding ways to solve them.
• Positive, enthusiastic, and able to adapt to fast‑changing situations.
• Experience and confidence using MS Office and other basic IT equipment.
• Legally eligible to work in the country you are applying within and at least 18 years old.

Benefits

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
• A quarterly bonus plan program
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

Pay

Hourly rate of $21.76

Schedule

Work life balance with no standard nights/weekends.