Community Associate

About the Role

As a Community Associate at IWG, you’ll work closely with new and existing customers across various industries, creating and maintaining a vibrant community within your center. Your primary responsibility is to handle all administrative and support needs, allowing customers to focus on running their businesses.

Responsibilities

• Ensure the center is ready for customers each morning, checking for any issues missed by cleaners.
• Assist customers with various requests, such as Wi-Fi codes, package handling, meeting room setup, and directions.
• Manage incoming calls and customer inquiries promptly.
• Ensure accurate charging of services for correct invoicing.
• Sort and distribute mail while handling multiple customer requests.
• Assist with printing, invoicing, and temperature adjustments in team rooms.
• Organize and promote networking events, including planning, creating e-invites, and posting notices.
• Engage with prospects, highlighting the benefits of the IWG community and encouraging membership.
• Manage meeting room closures and provide local recommendations to customers.
• Ensure the center is tidy and ready for the next day.

Requirements

• Ability to manage multiple tasks while providing excellent customer service.
• Strong communication skills and empathy for customer needs.
• Ideally, 1+ years of customer service experience.
• Proactive problem-solving skills and a positive, adaptable attitude.
• Proficiency in MS Office and basic IT equipment.
• Legal eligibility to work in the United States and at least 18 years old.

Qualifications

• Experience in customer service or a related field.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office and basic IT skills.

Skills

• Excellent communication and interpersonal skills.
• Problem-solving and adaptability in fast-changing environments.
• Attention to detail and organizational skills.

Benefits

• Work-life balance with no standard nights/weekends.
• Generous paid time off (sick and vacation) plus 11 paid company holidays.
• Competitive 401K program with company match.
• Affordable and comprehensive health care for full-time team members.
• Quarterly bonus plan program.
• Bright and inspiring work environment.
• Training and development opportunities with career growth potential.
• Professional workplace community with business casual attire.

Pay

Hourly rate of $23.12.

Schedule

On-site position at 371 NE Gilman Blvd, 1st Floor, 98027 Issaquah, Washington. No standard nights/weekends.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin, or any other consideration protected by federal, state, or local law.