Community Associate

Work Location - On-site (Not a Remote Position): 4851 Tamiami Trail North Suite 200 34103 Naples, Florida

About the role

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

Responsibilities

• Work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center.
• Handle administrative and support needs for customers so they can focus on running their business.
• Ensure center readiness before opening, check cleaning, manage Wi‑Fi code changes, package inquiries, directions, projector setup, coffee assistance.
• Connect incoming calls to appropriate customers.
• Verify services are properly charged for accurate invoicing.
• Sort mail, track packages, and notify customers.
• Assist with printing, invoicing, and temperature/comfort issues (open service portal tickets).
• Plan and organize weekly networking events: create e‑invites, print posters, coordinate with City Manager.
• Engage prospects, share center benefits, encourage network participation.
• Manage meeting room wrap‑ups, direct groups to nearby restaurants, maintain tidiness.

Requirements

• Good communicator with ability to build strong professional relationships and empathize with people’s needs (ideally 1+ years of customer service experience).
• Take ownership of problems and find solutions.
• Positive, enthusiastic, and able to adapt to fast‑changing situations.
• Experience and confidence using MS Office and other basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Benefits

• Work life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• 11 paid company holidays per calendar year (in addition to PTO accrual).
• Competitive 401K program with company match.
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers).
• Quarterly bonus plan program.
• Professional workplace community (business casual attire required).
• Training and development opportunities aligned with career path growth.

Pay

Hourly rate of $18.71.