Community Associate

Work Location: On-site (Not a Remote Position): 240 N. East Promontory Suite 200 84025 Farmington, Utah

At IWG, we lead the way in providing the world’s largest workspace network, enabling customers to work from wherever and however they want across over 120 countries.

About the role

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.

Responsibilities

• Arrive a few minutes before center opens to ensure readiness and check cleaners’ work.
• Assist customers with Wi‑Fi code changes, package inquiries, directions, meeting room setup, projector assistance, and coffee recommendations.
• Connect incoming calls to other customers.
• Ensure services are properly charged for accurate invoicing.
• Sort mail and handle customer requests, including emailing customers about package arrival.
• Help customers with printing and invoice questions.
• Address environmental concerns (e.g., temperature) by opening service portal tickets.
• Organize weekly networking events: plan, write e‑invites, create and post posters.
• Engage prospects, share details about the workspace, and encourage them to join the network.
• Guide meeting groups to wrap up and direct them to nearby restaurants.
• Maintain tidiness of the center at day’s end.

Requirements

• Good communicator with ability to build strong professional relationships and empathize with people’s needs (ideally 1+ years of customer service experience).
• Happy taking ownership of problems and finding ways to solve them.
• Positive, enthusiastic, and able to adapt to fast‑changing situations.
• Experience and confidence using MS Office and other basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Benefits

• Work life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• 11 Paid Company Holidays per calendar year (in addition to PTO accrual).
• Competitive 401K Program, with a Company match.
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well).
• A quarterly bonus plan program.
• A bright and inspiring work environment.
• Training and development opportunities aligned with great career path opportunities.
• A professional workplace community (business casual attire required).

Pay

Hourly rate of $17.85.