Community Associate

Address: 1 Olympic Place Suite 900, Towson, Maryland 21204

About the role

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will help take care of all the administrative and support needs for your customers so they can focus on running their business.

Responsibilities

• Arrive early to prepare the center for opening and ensure cleanliness.
• Assist customers with various requests, such as Wi-Fi access, package deliveries, meeting room setup, and equipment troubleshooting (e.g., projectors).
• Handle incoming calls and direct them to the appropriate customer.
• Ensure accurate invoicing for all services provided.
• Sort and manage mail while addressing customer inquiries.
• Assist with printing, invoicing, and resolving facility-related issues (e.g., temperature control).
• Organize and promote center events, such as networking gatherings, including creating invitations and posters.
• Engage with prospects to encourage membership and participation in center events.
• Close the center at the end of the day, ensuring tidiness and assisting customers with final requests.

Requirements

• Ability to manage multiple tasks while delivering excellent customer service.
• Strong communication skills and experience building professional relationships (ideally 1+ years of customer service experience).
• Problem-solving mindset with a proactive approach to resolving issues.
• Positive attitude, enthusiasm, and adaptability in fast-changing situations.
• Proficiency in MS Office and basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Benefits

• Work-life balance with no standard nights or weekends.
• Generous paid time off (sick and vacation).
• 11 paid company holidays per calendar year (in addition to PTO accrual).
• Competitive 401K program with company match.
• Affordable and comprehensive health care for full-time team members (with options for part-timers).
• Quarterly bonus plan program in addition to an hourly rate of $19.76.
• Bright and inspiring work environment.
• Training and development opportunities aligned with career growth.
• Professional workplace community (business casual attire required).