Community Associate

Work Location – On‑site: 500 Office Center Drive Suite 400, Fort Washington, Pennsylvania 19034

About the role

As a Community Associate you will work closely with new and existing customers across a variety of industries, creating and maintaining a vibrant community within the center. You will handle administrative and support needs so customers can focus on running their businesses.

Responsibilities

• Prepare the center before opening, ensuring cleanliness and readiness.
• Assist customers with requests such as Wi‑Fi code changes, package retrieval, directions, projector setup, and coffee recommendations.
• Accurately charge services and verify invoice accuracy.
• Manage incoming and outgoing mail, and communicate package availability to customers.
• Provide printing support and address invoice questions.
• Open service tickets for facility issues (e.g., temperature adjustments).
• Organize and promote weekly networking events, including drafting e‑invites, creating and posting posters.
• Engage prospects, share information about the IWG community, and encourage membership.
• Facilitate meeting room usage, including courteous reminders and local dining recommendations.
• Maintain a tidy environment and ensure a smooth close of the day.

Requirements

• Strong multitasking ability while delivering excellent customer service.
• Effective communication skills and the ability to build professional relationships.
• At least 1 + year of customer service experience (preferred).
• Positive, enthusiastic attitude with adaptability to fast‑changing situations.
• Ownership mindset for problem‑solving.
• Proficiency with Microsoft Office and basic IT equipment.
• Legal eligibility to work in the United States and be at least 18 years old.

Benefits

• Work‑life balance with no standard nights or weekends.
• Generous paid time off (sick and vacation) plus 11 paid company holidays.
• Competitive 401(k) program with company match.
• Affordable, comprehensive health care for full‑time team members (options for part‑timers).
• Quarterly bonus plan.
• Bright, inspiring work environment with business‑casual attire.
• Training and development opportunities aligned with clear career paths.
• Professional workplace community.

Pay

Hourly rate of $19.67 plus participation in a quarterly bonus plan.