Community Associate

Work Location - On Site (Not a Remote Position): 12410 Milestone Center Drive Suite 600, Germantown, MD 20876, USA

About the role

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.

Responsibilities

• Prepare the center before opening, ensuring services are ready and clean.
• Assist customers with Wi‑Fi code changes, package inquiries, directions, projector setup, and coffee recommendations.
• Handle incoming calls and connect them to the appropriate customer.
• Verify that services are properly charged for accurate invoicing.
• Sort and distribute mail, and notify customers of received items.
• Assist with printing and invoice inquiries.
• Monitor environmental comfort (e.g., temperature) and open service tickets via the portal.
• Plan and organize weekly networking events: create e‑invites, design and post posters.
• Engage prospects, share center highlights, and encourage them to join the network.
• Coordinate meeting room wrap‑ups and direct guests to nearby dining options.
• Maintain a tidy workspace throughout the day.

Requirements

• Legally eligible to work in the country of application.
• At least 18 years old.

Qualifications

• Ideally 1+ years of customer service experience.

Skills

• Strong communicator with ability to build professional relationships and empathize with customer needs.
• Positive, enthusiastic, and adaptable to fast‑changing situations.
• Proactive problem‑solver who takes ownership of issues.
• Experience and confidence using MS Office and other basic IT equipment.

Benefits

• Work‑life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• 11 paid company holidays per calendar year (in addition to PTO accrual).
• Competitive 401K program with company match.
• Affordable and comprehensive health care for full‑time team members (options for part‑timers).
• Quarterly bonus plan program.
• Training and development opportunities aligned with career growth.
• Professional workplace community (business casual attire required).

Pay

Competitive total compensation package including an hourly rate of $21.22 and a quarterly bonus plan.