Community Associate

About the role

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network.

Responsibilities

• Work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers.
• Take care of all the administrative and support needs for your customers, including helping them with tasks such as changing WiFi codes, setting up projectors, and directing them to amenities like coffee.
• Ensure all services are properly charged, so that invoices are accurate.
• Help customers with printing and managing invoices.
• Plan and organize networking events in your center.
• Share details about the IWG community and encourage prospects to join.
• Ensure the center is tidy and welcoming at the end of the day.

Requirements

• Knowledge of managing multiple tasks while providing excellent customer service.
• Ability to communicate effectively and build strong professional relationships.
• Empathy towards customers' needs.
• One to two years of customer service experience.
• Experience using MS Office and other basic IT equipment.
• Legal eligibility to work in the country you are applying to and at least 18 years old.

Qualifications

• Positive attitude and ability to adapt to fast-changing situations.
• Ability to take ownership of problems and find solutions.

Skills

• Customer service skills.
• Communication skills.
• Basic IT skills.

Benefits

• Work-life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual).
• A competitive 401K Program, with a Company match.
• Comprehensive health care for all full-time team members (and some plan options for part-timers as well).
• A quarterly bonus plan program, plus an hourly rate of $19.18.
• A bright and inspiring work environment.
• Training and development opportunities aligned with great career path opportunities.
• A professional workplace community (business casual attire required).

Pay

• An hourly rate of $19.18.

Schedule

• No standard nights/weekends.
• Flexible schedule.

INDNA All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.