Community Associate

About the role

We are leading the way in the changing world of work, with a network of workspaces in over 120 countries. As a Community Associate, you will work closely with new and existing customers, creating and maintaining a community within your center, and taking care of administrative and support needs.

A typical day involves ensuring the center is ready for customers, handling various requests, and providing excellent service. You will also work with the Community Manager to organize events and promote the IWG community.

Responsibilities

• Work closely with new and existing customers across various industries
• Create and maintain a community within your center
• Handle administrative and support needs for customers
• Ensure all services are properly charged and invoices are accurate
• Help with printing, invoicing, and other customer requests
• Organize events and promote the IWG community

Requirements

• Ability to manage multiple tasks while providing excellent customer service
• Good communication skills and ability to build strong professional relationships
• Empathy and ability to understand people's needs
• 1+ years of customer service experience (ideally)
• Ability to take ownership of problems and find solutions
• Positive, enthusiastic, and adaptable
• Experience using MS Office and basic IT equipment
• Legally eligible to work in the country and at least 18 years old

Benefits

• Competitive total compensation package
• Work-life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year
• Competitive 401K Program with company match
• Affordable and comprehensive health care
• Quarterly bonus plan program
• Hourly rate of $18.15
• Training and development opportunities
• Professional workplace community (business casual attire required)