Community Associate

About the role

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network.

Responsibilities

• Work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.
• Arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.
• Handle customer requests such as changing Wi-Fi codes, providing directions, setting up projectors, and assisting with printing and invoices.
• Organize and assist with networking events, including writing and distributing invitations, creating and printing posters, and encouraging prospects to join the IWG community.
• Ensure the center is tidy and welcoming by directing groups to restaurants and ensuring all areas are in order before closing.

Requirements

• Knowledge of managing multiple tasks while providing excellent customer service.
• Ability to communicate effectively and build strong professional relationships.
• Strong interpersonal skills and the ability to empathize with customers' needs.
• At least 1+ years of customer service experience.
• Experience and confidence using MS Office and other basic IT equipment.
• Legally eligible to work in the Country you are applying within and at least 18 years old.

Qualifications

• Positive attitude and ability to adapt to fast-changing situations.
• Ability to take ownership of problems and find solutions.

Skills

• Customer service skills
• Communication skills
• Time management
• Basic IT skills

Benefits

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $20.00 (must complete the self-paced, Step-Up Program through Advanced Center Training and become a Community Associate, level 2 within first 90 days or lose $1.00 an hour)
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

Pay

$20.00 per hour (with a potential increase to $21.00 after completing the self-paced, Step-Up Program through Advanced Center Training and becoming a Community Associate, level 2 within first 90 days)

Schedule

No standard nights/weekends