Community Associate

Address: 22722 29th Drive SE Suite 100, Bothell, Washington 98021

About the role

At IWG, we are leading the way in transforming the world of work. We’ve built the world’s largest workspace network, enabling our customers to work from wherever and however they want—in over 120 countries across the globe. As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will handle all administrative and support needs so that customers can focus on running their business.

A typical day at IWG:

• Arrive early to prepare the center and ensure everything is ready for customers.
• Assist customers with tasks such as providing Wi-Fi codes, locating packages, giving directions, and setting up meeting rooms (e.g., projectors, coffee).
• Manage incoming calls and ensure all services are properly charged for accurate invoicing.
• Sort mail while handling various customer requests and follow-ups (e.g., notifying customers about package arrivals).
• Assist with printing, invoicing, and resolving facility issues (e.g., temperature adjustments in team rooms).
• Organize and promote center events, such as networking gatherings, including creating e-invites and posters.
• Engage with prospects, sharing details about the workspace and encouraging them to join the community.
• Ensure the center is tidy at the end of the day and assist customers with wrap-up tasks (e.g., directing them to nearby restaurants).

Requirements

• Ability to manage multiple tasks while providing excellent customer service.
• Strong communication skills and the ability to build professional relationships and empathize with customer needs.
• Ideally 1+ years of customer service experience.
• Positive, enthusiastic, and adaptable to fast-changing situations.
• Experience and confidence using MS Office and basic IT equipment.
• Legally eligible to work in the country you are applying within and at least 18 years old.

Benefits

• Work-life balance (no standard nights or weekends).
• Generous paid time off plans (sick and vacation).
• 11 paid company holidays per calendar year (in addition to PTO accrual).
• Competitive 401K program with company match.
• Affordable and comprehensive health care for full-time team members (with options for part-timers).
• Quarterly bonus plan program plus an hourly rate of $23.12.
• Bright and inspiring work environment.
• Training and development opportunities aligned with career growth.
• Professional workplace community (business casual attire required).