Community Associate

The opportunity

You work closely with new and existing customers across a variety of industries, helping to create and maintain your own community within your center. Your responsibilities include:

• Taking care of administrative and support needs for your customers
• Ensuring all services are properly charged to avoid inaccurate invoices
• Helping customers with various requests such as changing WiFi codes, setting up projectors, and providing directions
• Managing customer mail and ensuring packages are delivered to the correct locations
• Participating in organizing and promoting networking events in your center

About you

• Experience managing multiple tasks while providing excellent customer service
• Strong communication skills and the ability to build professional relationships
• Ability to empathize with customers' needs and find solutions to problems
• Positive attitude and the ability to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the country you are applying to and at least 18 years old

What we offer

• A competitive total compensation package
• Work-life balance with no standard nights or weekends
• Generous paid time off plans including sick and vacation days
• 11 paid company holidays per calendar year
• A competitive 401K program with a company match
• Comprehensive health care for full-time team members
• A quarterly bonus plan and an hourly rate of $17.25
• A bright and inspiring work environment
• Training and development opportunities aligned with career path opportunities
• A professional workplace community with business casual attire required