Community Associate

Work Location: On‑site, 3117 Whiting Ave, Charlotte, NC 28205

About the role

As a Community Associate at IWG you will be the primary point of contact for new and existing customers, handling administrative and support needs so they can focus on running their businesses. You will ensure the center is ready each day, respond to a variety of customer requests, manage service billing, and help foster a vibrant community through events and networking.

Responsibilities

• Prepare the center before opening, checking that everything is ready and clean.
• Assist customers with Wi‑Fi codes, package pickups, directions, and meeting‑room setup.
• Provide technical help such as projector setup and basic IT support.
• Ensure services are properly charged and invoices are accurate.
• Sort incoming mail and notify customers of package arrivals.
• Handle printing requests and resolve invoice questions.
• Open service tickets for issues (e.g., temperature control) via the service portal.
• Organize and promote weekly networking events, including writing e‑invites, creating and posting flyers.
• Engage prospects, share information about IWG’s community benefits, and encourage membership.
• Manage meeting‑room usage, including gentle reminders to wrap up sessions and suggest nearby dining options.
• Maintain a tidy, welcoming environment throughout the day.

Requirements

• Ability to manage multiple tasks while delivering excellent customer service.
• Strong communication skills and the ability to build professional relationships.
• At least 1 year of customer‑service experience (preferred).
• Proactive problem‑ownership and solution‑focused mindset.
• Positive, enthusiastic attitude with adaptability to fast‑changing situations.
• Experience and confidence using Microsoft Office and basic IT equipment.
• Legal eligibility to work in the United States and age 18 or older.

Benefits

• Work‑life balance with no standard nights or weekend shifts.
• Generous paid time off (sick and vacation) plus 11 paid company holidays.
• Competitive 401(k) program with company match.
• Affordable, comprehensive health care for full‑time team members (and some options for part‑timers).
• Quarterly bonus plan.
• Bright, inspiring work environment.
• Training and development opportunities aligned with clear career paths.
• Professional workplace community with business‑casual attire.

Pay

Hourly rate of $18.53 plus eligibility for a quarterly bonus plan.

Schedule

Standard daytime schedule with no required night or weekend work, supporting a balanced lifestyle.