Community Assistant - U Centre at Fry Street

About the Role

The Community Assistant supports property management in leasing and enhancing the living experience for residents and parents through excellent customer service and adherence to American Campus Basic Operating Standards and Systems (BOSS). This position requires enrollment in a degree or certificate program from an accredited college or university.

Responsibilities

• Leasing and Marketing
  • Conduct leasing tours, answer phone calls, and process online inquiries.
  • Complete guest cards for each prospective resident contact (phone or in-person).
  • Enter prospective resident information into Salesforce accurately and promptly.
  • Participate in orientation marketing, housing fairs, open houses, social media initiatives, and community events.
  • Assist with renewal marketing campaigns, including events.
  • Support off-site marketing efforts on campus, in the community, and at special events.
  • Plan and execute social media strategies, create and publish content, and engage with resident communities.
  • Project a favorable image of the community to achieve property objectives and public recognition.
• Basic Operating Standards and Systems
  • Cleanliness
    • Wear appropriate attire as outlined by ACC standards.
    • Survey common areas regularly for cleanliness, appearance, and working order.
    • Report any life safety hazards or maintenance concerns immediately.
  • Community
    • Serve as a resource for residents and parents regarding the property, local university, and community.
    • Participate in and promote ACC programming and initiatives.
    • Respond to and document lease violations or illegal resident behaviors.
    • Enforce community safety, emergency, and fire evacuation policies.
    • Mediate conflicts and foster a respectful living community.
  • Customer Service
    • Maintain a welcoming and professional attitude with all customers.
    • Act as a resource for customer service concerns.
    • Assist with after-hours maintenance emergencies.
• Team Collaboration
  • Prioritize availability for CA scheduling over extracurricular activities.
  • Attend and contribute to weekly staff meetings and special/emergency meetings.
  • Participate in staff training and orientation (may include evenings, weekdays, or weekends).
  • Assist in recruiting, selecting, and training new staff members as requested.
  • Maintain a professional and positive attitude in work relationships.
• Administrative Tasks
  • Complete room/apartment inventories, key checks, and common area inventories.
  • Submit required reports accurately and on time.
  • Distribute approved materials and messages promptly.
  • Facilitate the administration of the Community Service Survey.
  • Conduct student census as needed.
• Turn, Move-In, and Move-Out Processes
  • Work extended hours or multiple days in a row during Turn, Move-In, and Move-Out.
  • Assist in preparing and administering Turn, Move-In, and Move-Out processes.
  • Participate in unit make-ready tasks (e.g., removing trash, documenting damages, cleaning, painting, assembling/moving furniture, small repairs).
  • Maintain grounds, clubhouse, office, and common areas (e.g., picking up trash, cleaning, basic landscaping).
  • Escort vendors throughout the community as directed.
• Additional Duties
  • Work structured administrative shifts (may include evenings, weekdays, weekends, or holidays).
  • Work assigned "Community Assistant On-Call" shifts (may include weekdays, weekends, holidays, or overnight).
  • Serve as an American Campus representative and liaison in all interactions.
  • Comply with the Photo, Video, and Voice Recording Policy for training and quality control.

Requirements

• Enrollment in a degree or certificate program from an accredited college or university.
• Availability to work assigned office and on-call shifts, including weekdays, weekends, evenings, and holidays based on academic schedule.
• Periodic availability for evening and weekend events.