Community Assistant - The Standard at Philadelphia

Duties/Responsibilities

• Understand the Housing Contract and all related addendums and assist residents and guarantors with issues related to their tenancy.
• Affiliate with promoting the community resident events via social media platforms.
• Affiliate with email and text communications to current residents.
• Maintain a positive community environment and encourage participation in Residence Life activities.
• Affiliate with resolving resident concerns/conflict and escalate to the appropriate manager as needed.

Property Operations

• Perform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed.
• Attend and contribute to Landmark Lineup and required staff meetings.
• Respond to internet and telephone inquiries in a timely and professional manner.
• Enter Maintenance Requests, as needed.
• Keep detailed activity logs in prospect and resident accounts.
• Log resident packages and send notifications as needed.
• Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager.
• Adhere and comply with corporate procedures and government laws on Fair Housing.
• Participate in all Turn-related activities including: Move-in & Move-out days, Unit inspections & Trash-outs, Unit make-readies including but not limited to cleaning, painting, & furniture placement.
• Additional tasks as assigned by Community Manager.

Education & Experience

• A high school diploma or equivalent required.
• Pursuing a bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. preferred.

Preferred Knowledge, Skills & Abilities

• Must possess strong organization skills.
• Must be reliable and have self-discipline.
• Proficient in Microsoft Office Suite or related software.
• Entrata experience preferred.
• Must be available to work an average of 15-20 hours per week including: Morning, evening, & weekend hours (possibly outside of normal operating hours).
• Must participate in the on-call rotation schedule and perform after-hours lockouts as needed.

Work Environment

• The noise level in the work environment is usually moderate.
• Travel: No travel required.

Physical Demands

• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.

Landmark Properties is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.