Community Assistant

About the role

The Community Assistant (CA) role is a tremendous leadership and career development opportunity that goes far beyond just another part-time job. The CA plays a vital role in creating a supportive and vibrant living environment within a successful student housing apartment community. CAs are integral to the marketing and leasing process in their communities.

Responsibilities

• Provide exceptional customer service to residents, prospective residents, and their guests.
• Create a welcoming and inclusive atmosphere by promptly addressing concerns, maintaining a clean and organized community space, and ensuring a positive resident experience.
• Assist residents with inquiries, concerns, and requests in a friendly and professional manner.
• Serve as a knowledgeable resource regarding community policies, procedures, and services.
• Provide guidance and referrals to appropriate campus resources when necessary.
• Develop and implement engaging activities, events, and programs that foster community spirit and encourage resident involvement.
• Collaborate with fellow Community Assistants and staff to create a diverse and inclusive community that promotes social connections and personal growth.
• Aid in administrative tasks such as managing resident inquiries, maintaining accurate resident records and documentation, supporting room assignments, move-ins, and move-outs, and assisting with maintaining community bulletin boards, newsletters, and other communication channels.
• Promote a safe and secure living environment by adhering to and enforcing community policies and procedures.
• Report maintenance issues, safety concerns, and potential policy violations to appropriate staff members promptly.
• Assist with emergency response and crisis management protocols.
• Collaborate with other staff members to ensure seamless operations and a cohesive residential community.
• Participate in staff meetings, training sessions, and professional development opportunities.
• Support and assist Resident Directors and other staff members as needed.
• Participate in the "turn" process.

Qualifications

• Strong communication and interpersonal skills, with the ability to work with diverse groups of people.
• Demonstrated ability to lead, motivate, and mentor others.
• Ability to work effectively in a team environment.
• Strong organizational and time management skills.
• Knowledge of or willingness to learn about campus resources and services.
• Understanding of and commitment to diversity, inclusion, and respect.
• Basic computer proficiency and ability to learn software applications.
• Flexibility to work evenings, weekends, and occasional special events.
• Ability to be on-call for emergencies.
• Current account is in good standing (if current resident).

Skills

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Benefits

This position offers competitive compensation and opportunities for advancement and growth.

Compensation and Benefits

This position offers competitive compensation and opportunities for advancement and growth.

Physical Demands and Work Environment

• Frequently required to stand.
• Frequently required to walk.
• Continually required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Occasionally exposure to outside weather conditions.

Physical Demands

• Frequently required to stand.
• Frequently required to walk.
• Continually required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.

Work Environment

• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must occasionally lift and/or move up to 25 pounds.

Exciting News

Campus Advantage is now part of Yugo! In September 2025, Campus Advantage joined forces with Yugo, the world’s first global student housing operator. This strategic acquisition brings together two industry leaders to create a powerhouse in student living, now operating nearly 40,000 beds across 88 properties in 28 states. The transition to Yugo U.S. means more opportunities, more innovation, and a stronger commitment to delivering exceptional experiences for students and team members alike. Why is this awesome? Because Yugo is global, growing, and grounded in purpose. With a presence in over 14 countries and 120 cities, Yugo is redefining student living through its Live Your Best Life program, which focuses on sustainability (YugoEco), professional development (YuPro), and personal growth (YuGrow). Yugo’s culture is inclusive, bold, and future-focused—making it an inspiring place to work and grow.