Community Assistant

The Position

The Community Assistant is primarily responsible for providing high-quality customer service and dedication to our current and future residents. A successful Community Assistant will provide excellent customer service to our residents and administrative support to the office staff, take pride in the property, and understand that this role is critical to the reputation of the property.

The Property

This is a part-time position working a variable schedule, not to exceed 29.5 hours per week. Rotating nights and weekends are required and may vary based on property needs.

Compensation

The compensation rate for this position is $14.00 plus bonus potential. This rate is determined by current market data based on the position requirements and complexities.

Responsibilities & Duties

• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
• Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events.
• Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with the potential resident.
• Aid in annual unit turnover and help execute move-in/move-out procedures.
• Complete administrative and Front Desk tasks and duties.
• Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
• Seek feedback from residents and communicate them with the team.
• Respond to after-hour emergency issues as needed.
• Perform other duties as directed by Property Manager.
• Prefer for our Community Assistants to live onsite and be currently enrolled at the university.
• Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
• Possess strong administrative, organization, and communication skills.
• Demonstrate a high level of integrity and professionalism.
• Be a self-motivated individual and excel at working in a team environment.
• Ability to have a positive and innovative approach to problem-solving.
• Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.

Qualifications

• Prefer for our Community Assistants to live onsite and be currently enrolled at the university.
• Prefer for our Community Assistants to have a college degree.
• Prefer for our Community Assistants to have previous experience in a similar role.
• Prefer for our Community Assistants to have a valid Texas driver’s license.

Skills

• Excellent customer service skills.
• Strong organizational and administrative skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office programs.

Benefits

No benefits are offered for this position.

Pay

$14.00 per hour plus bonus potential.

Schedule

Variable schedule, not to exceed 29.5 hours per week. Rotating nights and weekends are required and may vary based on property needs.

Notice to Third Party Agencies

We are not accepting resumes from recruiters or employment agencies for this position.

For More Information

To learn more about our core values, mission, and vision, check out: http://thetailwindgroup.com/.

Equal Opportunity Employer

Tailwind Group is an Equal Opportunity Employer.