Community Assistant

About the Role

Through a strategic partnership between Capstone Management Partners (CMP) and Cardinal Group Management, we provide for-purpose on-campus student housing management across the United States. CMP focuses on customized management services for university partners who outsource operations and facilities management while maintaining control over residential life services. This role is primarily for affiliated campus-edge and on-campus student housing facilities. CMP combines the strength of a nationally renowned housing development and asset management company with the innovative procedures of Cardinal Group Management.

A Community Assistant is an adaptive, outgoing, and hardworking leader responsible for maintaining high-quality customer service, safety awareness, and managing daily administrative tasks.

Responsibilities

• Welcomes students and visitors by greeting them in person or on the telephone; answers questions or refers inquiries.
• Works coinciding with the team's weekly schedule, 9 am-6 pm, in 4-8 hour shifts.
• Maintains a safe and clean reception area by complying with procedures, rules, and regulations.
• Assists with move-in and move-out procedures for all residents.
• Assists with the turnover process inside units between Summer sessions.
• Uses MS Word and Outlook effectively to create documents, send emails, and maintain calendar appointments.
• Contributes to team effort by accomplishing related administrative tasks as needed.
• Answers phones and emails for CMP regarding facilities and customer service as directed.
• Escorts and oversees on-site vendors as needed.
• Manages the lockout/key system for residents; verifies and audits access requests for checkout and check-ins.
• Participates in Cardinal U as required.

Requirements

• High school diploma or equivalent.
• Ability to use Microsoft Word, Excel, and Outlook accurately and effectively.
• Excellent customer service skills.
• Excellent verbal and written communication.
• Timely, detail-oriented, and motivated to come to work.
• Ability to lift up to 40 pounds.
• Ability to work up to thirty hours per week, including weekends as assigned (e.g., move-in, move-out).
• Ability to embody the Cardinal Culture and Cardinal’s Core Values every day.

Work Environment

The role is performed in an office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The Team Member frequently stands, walks, uses hands to finger, handle, or feel, and reaches with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 40 pounds.

Pay

Hourly rate of $15 per hour, plus benefits eligibility.

Schedule

Part-time, up to thirty hours per week, including weekends as assigned (e.g., during move-in and move-out periods). Shifts are 4-8 hours between 9 am and 6 pm.