Community Assistant - Apartments

Key Responsibilities

• Serve as a primary customer service point of contact for residents across assigned apartment properties.
• Be available and responsive to residents via phone, text, email, and in-person inquiries during scheduled hours.
• Address resident concerns and escalate issues to the Resident Services Manager when necessary.
• Mediate resident conflicts and help foster respectful living communities across assigned properties.
• Respond to and document behaviors that violate the lease agreement or community policies, escalating to the Resident Services Manager as appropriate.
• Support resident communications regarding leasing renewals, maintenance requests, and community updates.
• Encourage the respect and appreciation of individual differences among residents.
• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures.
• Provide emergency response and referral services and resources to residents as needed.
• Immediately report any life safety hazard or maintenance concern encountered on the property to the appropriate team.
• Be familiar with general maintenance policies and procedures and assist with after-hours maintenance emergencies as scheduled.
• Keep an eye on assigned properties through regular check-ins and walkthroughs, noting condition and reporting issues.
• Communicate cleanliness and maintenance expectations to residents and ensure issues are routed to the appropriate team.
• Submit work orders for identified maintenance items and follow up to confirm resolution where applicable.
• Flag patterns or recurring concerns at properties to the Resident Services Manager.
• Tour Readiness & Leasing Support
• Ensure assigned properties are consistently tour-ready — clean, organized, and presentable for prospective residents at all times.
• Clock in with the full-time leasing team to support showings, including unlocking units, addressing space-specific questions, and prepping units as needed.
• Provide elevated support to the leasing team during renewal leasing season, including renewal outreach, resident follow-up, and helping retain current residents.
• Share property-specific knowledge with the leasing team to support accurate marketing and conversion.
• Turnover Support
• Participate fully in the preparation and administration of Turn, Move-In, and Move-Out, including extended hours and consecutive days as scheduled.
• Absent from turnover activities at assigned properties, including but not limited to move-out and move-in inspections, cleaning, and facilities support.
• Assist with turnover activities at assigned properties, including but not limited to move-out and move-in inspections, cleaning, and facilities support.
• Complete unit inventories, key checks, and common area inventories as assigned.
• Escort vendors throughout assigned properties to the necessary location and remain with them until the project is finished or as otherwise directed.
• Clock in with vendors, facilities, and management to keep turnover on schedule.
• Document property condition during turnover and report damages, deficiencies, or outstanding work items to the appropriate team.
• Marketing & Outreach
• Collaborate with the leasing and marketing team to promote properties via social media, on-campus outreach, and events.
• Distribute marketing materials and engage with students during campus events, open houses, and tabling activities.
• Aid in the creation of social media content to drive engagement and leasing interest.
• Community Engagement
• Support portfolio-level resident events and initiatives that foster a positive living environment.
• Act as an ambassador for TBG, fostering relationships with UC Berkeley students and ensuring a welcoming experience across assigned properties.
• Administrative Support
• Afford office administrative duties, including answering phones/texts, managing emails, and organizing supplies.
• Ensure shared office spaces are clean, organized, and stocked with materials and forms.
• Attend and constructively contribute to weekly staff meetings, special or emergency meetings, and required staff trainings.
• Participate in the recruitment, selection, and training of new staff members as requested by management.
• Distribute materials and messages from or approved by management in a timely manner.
• Other duties as assigned by manager.

Scheduling & Availability

• Work a structured shift schedule each week as determined by the supervisor, which may include evenings, weekdays, weekends, and/or holidays.
• Place a high priority on availability for CA scheduling when considering other extracurricular opportunities.
• Be available to work as scheduled or needed during Turn, Move-In, and Move-Out, which may consist of multiple consecutive days and/or extended hours.