Apartment Community Assistant Manager
Essential Staffing Solutions, LLC · Garland, TX · 4 wk ago
On-siteOTHRFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate: "About Us:" maybe part of About the role? Actually "About Us:" is about company; but we can treat as About the role? The instruction: use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate: "About Us:" maybe part of About the role? Actually "About Us:" is about company; but we can treat as About the role? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content accordingly.
We have sections:
- About Us: description of ESS. Could be "About the role"? Actually "About Us" is about company, not role. But we can still put under "About the role"? Might be okay. The instruction says use those headings as examples; we can include About the role if we have content. We have "About Us:" which is about company; we can put that under About the role? Might be acceptable. Or we could omit About the role if not specific to role. But we have content about company; maybe we should include as About the role? The instruction: "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but suggests those. We'll include About the role with the company description.
- Primary Responsibility and Key Responsibilities: combine into Responsibilities section.
- Experience/Qualifications: split into Requirements (experience) and Qualifications (education/training). Could also include Requirements for experience, Qualifications for education/training.
- Communication/Skills/Schedules: includes skills and schedule flexibility. So we can have Skills section for communication/skills, and Schedule section for flexibility.
- Why Join ESS? includes benefits: Temporary to Permanent Opportunities, Flexible Scheduling, Weekly Pay, Skill Development, Referral Bonuses. That's Benefits section. Also Pay: Weekly Pay is pay frequency; we can put Pay section with "Weekly pay". Schedule: Flexible Scheduling.
We must not create sections with filler like "commensurate with experience". We have actual content.
We must not repeat job title. Not include Job ID.
We must not include boilerplate like "We are an equal-opportunity employer..." Remove that.
We must preserve all substantive information. So we need to capture all bullet points.
Let's extract content:
About Us: "Essential Staffing Solutions (ESS) is a leading staffing agency dedicated to providing top-tier service and staffing solutions. We pride ourselves on our supportive work environment, schedule flexibility, and opportunities for professional growth. Join our award-winning team today and start making a difference!"
Primary Responsibility: "The Assistant Manager is a customer service specialist primarily responsible for collecting and posting rent, initiating follow-up actions on delinquent residents, processing purchase orders and invoices, and other duties as assigned by the Community Manager. The Assistant Manager should be fully capable of conducting the business operations of the Community in the absence of the Community Manager."
Key Responsibilities: list bullet-like sentences:
Accounts Receivable:
- Accept and accurately post rent and other payments in Yardi.
- Ensure residents are correctly set up to use online, electronic, and WIPS payments.
- Address late rent payments by closely following IPM policy, including distributing late notices and making personal calls and visits to delinquent residents.
- Make bank deposits daily.
- Inform residents of NSF checks within 24 hours of notification from accounting, and follow up within 48 hours.
- File evictions and manage the eviction process, including attending court dates.
- Conduct move-out inspections and manage the process in Yardi.
- Turn over bad debts for collection and process SURE deposits within 72 hours of move-out.
- Prepare month-end accounting reports as per Owner's requirements and Company procedures.
Business/Financial Responsibilities:
- Ensure purchase order policy is followed at all times, including monthly statement reconciliation.
- Process invoices for payment as directed by the Community Manager.
- Manage the vendor process to ensure all vendors are approved and using vendor café.
- Weekly review of budget comparison to identify any budget variances.
- Respond to all accounting inquiries timely and assist in monthly closeout.
- Process SODA's and submit to Regional Manager within three business days of move-out.
General Duties:
- Utilize Yardi to post rent and produce accurate and timely reports.
- Answer telephone with appropriate greeting.
- Assist in leasing activities and resident relations.
- Implement the monthly Renewal/Resident Retention Program.
- Perform pre-inspection walks with the Service Manager.
- Comply with Company policies and procedures.
- Support the turnkey process and initiate make-ready dashboard in Yardi.
- Monitor the leasing team to ensure accurate completion of leasing activity reports.
- Complete the Utility Log and monitor usage.
- Enter service requests in Yardi as received.
- Serve as back-up to Community Manager, including reviewing reports and daily office tasks.
Experience/Qualifications:
Previous Work Experience:
- 1-2 years' experience in the multi-family apartment industry.
- Experience in dealing with customers or the public.
- Previous leasing/customer service and collection experience helpful.
- Previous management experience helpful.
Education/Training:
- High School Diploma or GED required.
- Business school, college, marketing, or other accredited courses in sales and marketing preferred.
- Proficient in MS Office Suite.
- Yardi experience is a plus.
Communication/Skills/Schedules:
- High energy with a positive, customer service-oriented attitude.
- Proven leadership capabilities.
- Energetic, enthusiastic, and creative.
- Social media knowledge is a plus.
- Effective communication skills, both telephone and written correspondence.
- Professional demeanor and team player.
- Flexibility to assist the Community Manager, which may include hours outside of published office hours.
Continuing Education:
- Successful completion of all in-house training programs as defined in the IPM Management Service Policies and Procedures manual.
Why Join ESS? (Benefits):
- Temporary to Permanent Opportunities: Potential to transition into a permanent role.
- Flexible Scheduling: Enjoy a balanced work schedule.
- Weekly Pay: Get paid every week!
- Skill Development: Grow your expertise in a supportive environment.
- Referral Bonuses: Unlimited rewards for referring friends or family.
We need to map to sections:
- About the role: maybe combine About Us and Primary Responsibility? But we have separate headings. Let's decide:
About the role: Could be a brief description of the role: The Assistant Manager is a customer service specialist... but that's also in Primary Responsibility. Might be redundant. However we need to avoid duplication? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we must keep all info, but we can organize under headings; duplication is okay if it's present in original? The original has Primary Responsibility separate; we could put that under Responsibilities. About the role could be the About Us description. That's fine.
Thus:
About the role
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but suggests those. We'll include About the role with the company description.
- Primary Responsibility and Key Responsibilities: combine into Responsibilities section.
- Experience/Qualifications: split into Requirements (experience) and Qualifications (education/training). Could also include Requirements for experience, Qualifications for education/training.
- Communication/Skills/Schedules: includes skills and schedule flexibility. So we can have Skills section for communication/skills, and Schedule section for flexibility.
- Why Join ESS? includes benefits: Temporary to Permanent Opportunities, Flexible Scheduling, Weekly Pay, Skill Development, Referral Bonuses. That's Benefits section. Also Pay: Weekly Pay is pay frequency; we can put Pay section with "Weekly pay". Schedule: Flexible Scheduling.
We must not create sections with filler like "commensurate with experience". We have actual content.
We must not repeat job title. Not include Job ID.
We must not include boilerplate like "We are an equal-opportunity employer..." Remove that.
We must preserve all substantive information. So we need to capture all bullet points.
Let's extract content:
About Us: "Essential Staffing Solutions (ESS) is a leading staffing agency dedicated to providing top-tier service and staffing solutions. We pride ourselves on our supportive work environment, schedule flexibility, and opportunities for professional growth. Join our award-winning team today and start making a difference!"
Primary Responsibility: "The Assistant Manager is a customer service specialist primarily responsible for collecting and posting rent, initiating follow-up actions on delinquent residents, processing purchase orders and invoices, and other duties as assigned by the Community Manager. The Assistant Manager should be fully capable of conducting the business operations of the Community in the absence of the Community Manager."
Key Responsibilities: list bullet-like sentences:
Accounts Receivable:
- Accept and accurately post rent and other payments in Yardi.
- Ensure residents are correctly set up to use online, electronic, and WIPS payments.
- Address late rent payments by closely following IPM policy, including distributing late notices and making personal calls and visits to delinquent residents.
- Make bank deposits daily.
- Inform residents of NSF checks within 24 hours of notification from accounting, and follow up within 48 hours.
- File evictions and manage the eviction process, including attending court dates.
- Conduct move-out inspections and manage the process in Yardi.
- Turn over bad debts for collection and process SURE deposits within 72 hours of move-out.
- Prepare month-end accounting reports as per Owner's requirements and Company procedures.
Business/Financial Responsibilities:
- Ensure purchase order policy is followed at all times, including monthly statement reconciliation.
- Process invoices for payment as directed by the Community Manager.
- Manage the vendor process to ensure all vendors are approved and using vendor café.
- Weekly review of budget comparison to identify any budget variances.
- Respond to all accounting inquiries timely and assist in monthly closeout.
- Process SODA's and submit to Regional Manager within three business days of move-out.
General Duties:
- Utilize Yardi to post rent and produce accurate and timely reports.
- Answer telephone with appropriate greeting.
- Assist in leasing activities and resident relations.
- Implement the monthly Renewal/Resident Retention Program.
- Perform pre-inspection walks with the Service Manager.
- Comply with Company policies and procedures.
- Support the turnkey process and initiate make-ready dashboard in Yardi.
- Monitor the leasing team to ensure accurate completion of leasing activity reports.
- Complete the Utility Log and monitor usage.
- Enter service requests in Yardi as received.
- Serve as back-up to Community Manager, including reviewing reports and daily office tasks.
Experience/Qualifications:
Previous Work Experience:
- 1-2 years' experience in the multi-family apartment industry.
- Experience in dealing with customers or the public.
- Previous leasing/customer service and collection experience helpful.
- Previous management experience helpful.
Education/Training:
- High School Diploma or GED required.
- Business school, college, marketing, or other accredited courses in sales and marketing preferred.
- Proficient in MS Office Suite.
- Yardi experience is a plus.
Communication/Skills/Schedules:
- High energy with a positive, customer service-oriented attitude.
- Proven leadership capabilities.
- Energetic, enthusiastic, and creative.
- Social media knowledge is a plus.
- Effective communication skills, both telephone and written correspondence.
- Professional demeanor and team player.
- Flexibility to assist the Community Manager, which may include hours outside of published office hours.
Continuing Education:
- Successful completion of all in-house training programs as defined in the IPM Management Service Policies and Procedures manual.
Why Join ESS? (Benefits):
- Temporary to Permanent Opportunities: Potential to transition into a permanent role.
- Flexible Scheduling: Enjoy a balanced work schedule.
- Weekly Pay: Get paid every week!
- Skill Development: Grow your expertise in a supportive environment.
- Referral Bonuses: Unlimited rewards for referring friends or family.
We need to map to sections:
- About the role: maybe combine About Us and Primary Responsibility? But we have separate headings. Let's decide:
About the role: Could be a brief description of the role: The Assistant Manager is a customer service specialist... but that's also in Primary Responsibility. Might be redundant. However we need to avoid duplication? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we must keep all info, but we can organize under headings; duplication is okay if it's present in original? The original has Primary Responsibility separate; we could put that under Responsibilities. About the role could be the About Us description. That's fine.
Thus:
About the role
Essential Staffing Solutions (ESS) is a leading staffing agency dedicated to providing top-tier service and staffing solutions. We pride ourselves on our supportive work environment, schedule flexibility, and opportunities for professional growth. Join our award-winning team today and start making a difference!
Responsibilities
-
... list all responsibilities (Primary Responsibility + Key Responsibilities + General Duties). We need to include the primary responsibility sentence as a list item? Could be a paragraph then list. But we must use
- for any list of duties/requirements/benefits. So we should put all duties in a list. The primary responsibility sentence could be a list item as well.
Thus list items:
- The Assistant Manager is a customer service specialist primarily responsible for collecting and posting rent, initiating follow-up actions on delinquent residents, processing purchase orders and invoices, and other duties as assigned by the Community Manager. The Assistant Manager should be fully capable of conducting the business operations of the Community in the absence of the Community Manager.
- Accept and accurately post rent and other payments in Yardi.
- Ensure residents are correctly set up to use online, electronic, and WIPS payments.
- Address late rent payments by closely following IPM policy, including distributing late notices and making personal calls and visits to delinquent residents.
- Make bank deposits daily.
- Inform residents of NSF checks within 24 hours of notification from accounting, and follow up within 48 hours.
- File evictions and manage the eviction process, including attending court dates.
- Conduct move-out inspections and manage the process in Yardi.
- Turn over bad debts for collection and process SURE deposits within 72 hours of move-out.
- Prepare month-end accounting reports as per Owner's requirements and Company procedures.
- Ensure purchase order policy is followed at all times, including monthly statement reconciliation.
- Process invoices for payment as directed by the Community Manager.
- Manage the vendor process to ensure all vendors are approved and using vendor café.
- Weekly review of budget comparison to identify any budget variances.
- Respond to all accounting inquiries timely and assist in monthly closeout.
- Process SODA's and submit to Regional Manager within three business days of move-out.
- Utilize Yardi to post rent and produce accurate and timely reports.
- Answer telephone with appropriate greeting.
- Assist in leasing activities and resident relations.
- Implement the monthly Renewal/Resident Retention Program.
- Perform pre-inspection walks with the Service Manager.
- Comply with Company policies and procedures.
- Support the turnkey process and initiate make-ready dashboard in Yardi.
- Monitor the leasing team to ensure accurate completion of leasing activity reports.
- Complete the Utility Log and monitor usage.
- Enter service requests in Yardi as received.
- Serve as back-up to Community Manager, including reviewing reports and daily office tasks.
That covers all.
Requirements
We need to put experience requirements: 1-2 years' experience in multi-family apartment industry, experience dealing with customers/public, previous leasing/customer service and collection experience helpful, previous management experience helpful. Thus list.Qualifications
Education/Training: High School Diploma or GED required; Business school, college, marketing, or other accredited courses in sales and marketing preferred; Proficient in MS Office Suite; Yardi experience is a plus. Also maybe Continuing Education? That could be under Qualifications or separate? The instruction only lists those headings; we could put Continuing Education under Qualifications as well, but it's a requirement. Might be better to include under Qualifications as a bullet. Thus list.Skills
Communication/Skills/Schedules items except flexibility (which is schedule). So list: - High energy with a positive, customer service-oriented attitude. - Proven leadership capabilities. - Energetic, enthusiastic, and creative. - Social media knowledge is a plus. - Effective communication skills, both telephone and written correspondence. - Professional demeanor and team player. Also maybe "Successful completion of all in-house training programs" could be under Skills? But it's more like requirement. We'll keep under Qualifications? Actually it's under Continuing Education; could be under Qualifications as well. But we already have Qualifications; we can add that bullet there.Benefits
List: - Temporary to Permanent Opportunities: Potential to transition into a permanent role. - Flexible Scheduling: Enjoy a balanced work schedule. - Weekly Pay: Get paid every week! - Skill Development: Grow your expertise in a supportive environment. - Referral Bonuses: Unlimited rewards for referring friends or family.Pay
We have Weekly Pay already in Benefits; but Pay section should be separate if posting actually states pay. The posting says "Weekly Pay: Get paid every week!" That's about pay frequency. So we can have Pay section with that detail. However we already used Weekly Pay in Benefits; but we can still have Pay section with same info? Might duplicate. The instruction: "Prefer a few substantive sections over