Community Assistant - 8 1/2 Canal Street

About the role

The Community Assistant assists property management in selling and leasing the property to prospective residents and parents and helps to offer current residents and parents with a dynamic and enhanced living experience through excellent customer service and dedication to American Campus Basic Operating Standards and Systems (BOSS).

Responsibilities

Critical duties include conducting all functions necessary to close the sale, understanding and supporting American Campus Communities policies and procedures, and providing unparalleled customer service. The Community Assistant will work a structured administrative shift in the office each week and assigned "Community Assistant On-Call" shifts, which may include evenings, weekends, and/or holidays.

• Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and completing any required prospect follow-up in a timely and accurate manner.
• Participate fully in the Turn, Move-In, and Move-Out processes.
• Give leasing tours, answer leasing phone calls, and process online inquiries.
• Enter prospective resident information into the Salesforce leasing management system in a timely and accurate manner.
• Participate in orientation marketing, housing fairs, open houses, social media initiatives, and other community events.
• Plan and execute social media strategies, creating and publishing content to various platforms, and interacting with resident communities and/or identified target audiences.

Requirements

A degree or certificate program must be in progress from an accredited college or university while in this position.

• Graduate, Bachelor's, or Associate's degree or diploma in progress from an accredited college or university.
• Available to work regularly assigned office and on-call shifts - weekdays and weekends based on academic schedule availability.
• Periodically work events that may occur in the evenings and/or on weekends.

Skills

The Community Assistant should exhibit a welcoming and professional attitude, be familiar with general maintenance policies and procedures, and be available to assist in after-hours maintenance emergencies.

• Exhibit a welcoming and professional attitude at all times when interacting with prospective residents and parents, and current residents and parents.
• Be familiar with general maintenance policies and procedures and be available to assist in after-hours maintenance emergencies.
• Mediate conflict and help residents create a respectful living community.

Qualifications

The ideal candidate will be a team player, placing a high priority on availability for CA scheduling, attending and constructively contributing to all weekly staff meetings, and participating in all staff training and orientation.

• Place a high priority on availability for CA scheduling when considering other extracurricular opportunities.
• Attend and constructively contribute to all weekly staff meetings and any special/emergency meetings.
• Participate in all staff training and orientation, which may include evenings, weekdays, and/or weekends.