Community Ambassador - Narrative at Columbia

Duties/Responsibilities

• Understand the Housing Contract and all related addendums and communicate all information to prospective residents, residents, and guarantors.
• Generate new leads, complete guest cards, schedule and conduct tours, and follow up with leads.
• Promote the community via social media platforms and participate in on- and off-campus marketing events.
• Participate in email and text campaigns in Entrata and TextUs.
• Represent the community and Landmark Properties in a professional manner.
• Maintain a positive community environment and encourage participation in Residence Life activities.
• Resolve resident concerns and conflicts by escalating to the appropriate manager.

Property Operations

• Perform daily opening and closing checklists, including model & tour route inspection, and perform housekeeping as needed.
• Attend and contribute to Landmark Lineup and required staff meetings.
• Respond to internet and telephone inquiries in a timely and professional manner.
• Enter Maintenance Requests, as needed.
• Keep detailed activity logs in prospect and resident accounts.
• Label & log packages and send resident notifications.
• Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager.
• Adhere and comply with corporate procedures and government laws on Fair Housing.
• Participate in all Turn-related activities including: Move-in and Move-out days, unit inspections, trash-outs.

Education & Experience

• A high school diploma or equivalent is required.
• Enrolled in a Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc., is preferred.

Preferred Knowledge, Skills, & Abilities

• Strong organization skills.
• Reliable and self-disciplined.
• Proficient in Microsoft Office Suite or related software.
• Ability to work evening and weekend hours, including resident lockouts as needed.
• Available to work during summer and Turn period.

Physical Demands

• Frequent standing, walking, sitting, using hands to finger, handle, or feel, reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, or crawling.
• Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderate.

Travel: No travel required.

Landmark Properties is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.