Community Administrative & Compliance Coordinator

About the Community

This role supports two vibrant master-planned communities—one in Seguin and the other in Cibolo, TX—where active living, beautiful amenities, and a strong sense of community come together. This position provides the opportunity to support both communities, blending small-town comfort with big-city convenience. With innovative homes, engaging events, and dedicated onsite Community Management Teams, it’s easy to see why these communities are the talk of the town.

Responsibilities

• Provide high-quality customer service to residents, board members, vendors, and guests via phone, email, and in person, serving as a primary point of contact for general inquiries
• Support administrative and financial operations by processing homeowner payments, assisting with accounts payable, managing mail, deliveries, and maintaining office supply inventory
• Conduct routine community inspections, document violations, issue and track compliance notices, and coordinate the violation and fine process in accordance with governing documents and company procedures
• Review architectural applications for completeness and assist in educating homeowners on community standards and compliance expectations
• Submit, track, and follow up on maintenance and vendor work orders while maintaining accurate compliance and administrative records
• Support resident and community engagement by greeting residents and guests professionally, participating in meetings or events, and acting as a liaison between residents, management, and vendors

Qualifications

• High school diploma or equivalent required
• Prior experience in administrative support, customer service, or community/HOA operations preferred
• HOA or community management experience preferred but not required
• Valid driver's license and reliable transportation required

Skills

• Strong organizational and time management skills with the ability to manage multiple priorities
• Professional, discreet, dependable, and self-motivated with strong problem-solving abilities
• Excellent verbal and written communication skills with a customer-service-oriented mindset
• High attention to detail and accuracy
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel

Physical Requirements

• Lifting: Ability to lift and carry up to 25 pounds
• Working Conditions: Primarily office-based with routine community inspections and resident interaction
• Manual Dexterity: Ability to use computers, phones, and standard office equipment
• Driving: Ability to operate a vehicle for job-related duties; MVR will be reviewed at time of hire and periodically thereafter

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• A caring team who is dedicated to your success