Communities Lead

About the role

Basis builds real agents that do real work in the real economy. Our agents operate for hours at a time, performing end-to-end work for some of the largest accounting firms in the world. We recently raised $100M at >$1B valuation and are racing to deploy the most advanced applied ML at production scale. Our investors include: Khosla Ventures (Keith Rabios & Vinod Khosla), Accel (Miles Clements), Google Ventures, Nat Friedman & Daniel Gross, Adam D'Angelo, Jeff Dean, Jack Altman, Noam Brown, Kyle Vogt, Amjad Masad, Clem Delangue and many other operators/technical leaders.

Responsibilities

• Create the forums, rituals, memorable customer moments, and feedback loops that help Basis customers learn from one another and shape the future of the product.
• Own the full customer community motion: partner advisory board, customer councils, peer groups, structured feedback programs, customer advocates, user groups, roundtables, and creative customer experiences online and in person.
• Partner closely with Deployed Intelligence, Product, Product Marketing, Events, Sales, and leadership to turn customer perspective into company insight.
• Help surface customer stories, proof points, and advocate voices in collaborating with the team.
• Build the operating system that makes the customer community repeatable.

Requirements

• 3+ years in customer community, customer advocacy, customer success, customer marketing, product marketing, or a related B2B role.
• Experience running customer-facing or executive-facing programs end-to-end, such as advisory boards, councils, user groups, or roundtables.
• In person 5 days a week in our Flatiron office, with occasional travel for customer meetings and industry events.

Qualifications

• 0-1 mindset. Comfort building the customer community function, rituals, and processes from scratch.
• Relationship instinct. Strong judgment for building trust with senior partners, champions, and day-to-day users.
• Voice-of-customer rigor. Ability to turn customer conversations into clear themes, priorities, and recommendations.
• Strategic execution. The ability to toggle seamlessly between community strategy and hands-on program execution.
• Creative customer instinct. A strong sense for designing experiences, content, and moments that make customers feel connected to Basis and to each other.

Other Non-negotiables

• 3+ years in customer community, customer advocacy, customer success, customer marketing, product marketing, or a related B2B role.
• Experience running customer-facing or executive-facing programs end-to-end, such as advisory boards, councils, user groups, or roundtables.
• In person 5 days a week in our Flatiron office, with occasional travel for customer meetings and industry events.

What You’ll Bring

• 0-1 mindset. Comfort building the customer community function, rituals, and processes from scratch.
• Relationship instinct. Strong judgment for building trust with senior partners, champions, and day-to-day users.
• Voice-of-customer rigor. Ability to turn customer conversations into clear themes, priorities, and recommendations.
• Strategic execution. The ability to toggle seamlessly between community strategy and hands-on program execution.
• Creative customer instinct. A strong sense for designing experiences, content, and moments that make customers feel connected to Basis and to each other.

What We’d Love To See

• Advisory board expertise: Experience building customer advisory boards, executive councils, ambassador programs, or peer communities.
• Accounting industry fluency: Familiarity with the accounting profession, CPA firms, partners, practice leaders, and customer champions.
• Product feedback experience: Experience partnering with Product or Product Marketing on roadmap input, beta programs, research, or launch feedback.

What Success Looks Like

• Customer community launched: Basis has a trusted advisory board and customer programs that regularly engage senior leaders and power users.
• Customer voice gets sharper: Product, DI, Product Marketing, and Sales have a clearer view of customer needs, feedback themes, and market expectations.
• Community becomes a moat: Customers feel connected to Basis and to each other, making our relationships deeper than a standard vendor relationship.
• Memorable customer moments: Basis creates distinctive experiences that make customers feel closely connected to the company and proud to be part of the community.

Benefits

• Health & Wellness: Premium Medical, Dental, and Vision coverage; Life Insurance; and 6 coaching & 6 therapy sessions through Spring Health.
• Time off: Unlimited PTO + 12 paid company holidays.
• In-Office Perks: Daily meal stipends, a fully stocked kitchen, and $300 toward your custom desk setup.
• Financial Benefits: Pre-tax commuter benefits and 401(k) retirement plan.
• Team Culture: Monthly office activities and frequent optional team happy hours.
• Parental Leave: Comprehensive parental leave policies.