Communications Specialist Senior - TS/SCI w/Poly
Job Qualifications
- Education: Bachelor of Arts/Bachelor of Science
- Experience: 8+ years of related experience
Required Skills and Abilities
- Thorough knowledge of VoIP technologies
- Strong background with Cisco Unified Communications Manager, Cisco Meeting Server, Unified Contact Center, and/or Microsoft Skype for Business
- Managed virtualized applications or knowledge of managing virtualized applications
- Proficient in Microsoft Office
- Good communication and customer service skills
- Team player with ability to work in a fast-paced environment
- Maintain and monitor Capabilities Service Desk tickets
Certifications
- 8570 compliant with a Security + certificate required
Preferred Skills
- Strong knowledge of TCP/IP and DHCP troubleshooting
- Experience with Session Border Controller (SBC) and SIP detailed traces
Pay
The likely salary range for this position is $107,744 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Schedule
Scheduled Weekly Hours: 40
Benefits
- 401(k) plan with company match
- Comprehensive health and wellness packages
- Full flex work weeks
- Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
About the Role
Responsible for the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat, physical and virtual infrastructure.
Installation of operating system and security patches.
Assessing the applicability of vulnerabilities and maintaining security compliance of the Voice, Video, and Chat infrastructure.
Provide support for customer scheduled and unplanned outages, regardless of scale and impact.
Serve as the support for Tier 1 and Tier 2 technicians across all communication platforms.