Communications Specialist - Remote US

The Communications Specialist will play a critical leadership role within the Customer Experience organization, supporting our New Jersey account by developing and executing strategic communications that engage and inform a large healthcare provider community. This position is responsible for increasing awareness of provider revalidation requirements and driving the timely completion of enrollment activities.

Responsibilities

• Develop, implement, and execute comprehensive communication plans that support Provider Revalidation initiatives and drive awareness, engagement, and adoption across a large healthcare provider community.
• Create, edit, and maintain provider-facing communications such as email campaigns, letters, presentations, and FAQs.
• Partner with senior leadership and client stakeholders to ensure communications are accurate, timely, and aligned with client and regulatory requirements.
• Coordinate communication campaigns that increase provider awareness, engagement, and timely completion of provider revalidation activities.
• Ensure communication is timely, audience-focused, measurable, and aligned with organizational objectives.
• Monitor communication effectiveness and adjust strategies to enhance provider outreach and ensure operational success.

Requirements

• Bachelor’s degree in communications, Marketing, Business Administration, Journalism, Healthcare Administration, or a related field, or equivalent combination of education and experience.
• 5+ years of experience developing and executing strategic communications plans within healthcare, managed care, provider relations, or healthcare operations environments.
• Excellent written, verbal, editing, and proofreading skills with the ability to communicate complex information clearly.
• Strong project management, organizational, and stakeholder collaboration skills with the ability to manage multiple priorities.
• Experience supporting healthcare, Medicaid, provider operations, or other highly regulated industries is preferred.
• Demonstrated success managing provider-facing communications across multiple channels and stakeholder groups.

What You Should Expect In This Role

• Work remotely while supporting communications for large-scale Provider Revalidation initiative.
• Collaborate with cross-functional teams, business leaders, and client stakeholders in a fast-paced environment.
• Operate with a high degree of independence, requiring minimal supervision while seeking guidance as needed.
• Manage multiple communication initiatives while meeting quality standards and established deadlines.

Benefits

• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies to help build your skills and capabilities.

Pay

The pay range for this position is $64,500.00 - $92,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.