Communications Specialist – Product Communications

Responsibilities

• Shape and amplify Delta’s brand ground experience, day‑of travel, and connected onboard experience storytelling.
• Thread the needle and support communications strategy for Delta's connected onboard experience and day‑of‑travel product portfolio, specifically ground experience and digital hard product storytelling.
• Develop integrated communications plans for customer‑facing initiatives, including announcements, milestones and product launches.
• Partner with Airport Customer Service and other cross‑functional teams to communicate innovations that make travel more seamless for customers.
• Develop media strategies, briefing materials, key messages and proactive storytelling opportunities.
• Develop pitch materials, lists and execute media outreach in support of all programs.
• Create internal and external communications content, including News Hub stories, leader talking points, media materials and employee communications.
• Provide strategic counsel to business leaders and product teams throughout the product development lifecycle.
• Liaise and remain flexible between the Product and Commercial GMs where needed; thread ground experience product storytelling from Delta One check‑in to the Lounge and onboard.
• Support reputation management and reactive communications as needed.

Minimum Qualifications

• At least 18 years of age and authorized to work in the United States.
• Performing satisfactorily in present position.
• High school diploma, GED, or high school equivalency.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Strategic, solutions‑oriented approach and ease working collaboratively across teams.
• Passion for measurement and analysis to gain results and prioritize work.
• Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook is crucial.
• Minimum of 5 years' experience in Corporate Communications, Public Relations and/or Marketing Communications, including day‑to‑day relationships with Senior Executives.
• Ability to move seamlessly between critical thinking and tactical execution and juggle competing priorities.
• Ability to act as strategic counsel to and cultivate constructive relationships with individuals at all levels.
• Ability to proactively keep work moving – building, shaping and planning against the next big announcement – as opposed to acting on a reactive basis.
• Diplomacy, positivity, keen problem‑solving, critical thinking, and the ability to receive and deliver constructive criticism.
• Strong team orientation and relationship‑building skills; predisposition to seek and integrate diverse viewpoints.
• Honesty, integrity, respectfulness, perseverance, and servant leadership – and the ability to foster these core Delta values and bring out the best in team members.
• Excellent verbal and writing capabilities, storytelling expertise in multiple mediums, media relations expertise.

Preferred Qualifications

• Proven experience in strategic communications, media relations, and brand storytelling.
• Communications experience in the airline industry with both external and internal audiences.
• Experience developing and mentoring teams.
• A natural, proven collaborator with expertise for connecting dots across the broader Global Communications team.

Benefits

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.

• Competitive salary, industry‑leading profit sharing program, and performance incentives.