Communications Specialist- Lynchburg General Hospital- Part-Time

Responsibilities

• Serve as the primary coordination hub for all incoming and outgoing clinical, emergency, and operational communications across the health system, ensuring timely, accurate, and prioritized information flow.
• Receive, assess, triage, and prioritize high-acuity calls, alarms, and electronic requests using advanced clinical knowledge, medical terminology, and established emergency protocols.
• Cook up and dispatch appropriate clinical, transport, and emergency resources, exercising independent judgment to manage competing priorities and rapidly evolving situations.
• Maintain situational awareness of hospital capacity, staffing, transport availability, and system constraints to proactively support operational decision-making.
• Apply EMT-level clinical assessment skills, when applicable, to support medical prioritization, patient safety, and appropriate resource deployment.
• Ensure all communications, dispatch actions, and patient-related activities are accurately documented in real time and meet regulatory, accreditation, and legal standards.
• Identify communication failures, delays, or system risks and escalate concerns to leadership with recommended corrective actions.
• Cover phone lines or alarms for other command center areas if needed.
• Perform other duties as assigned.

Qualifications

• High School graduate or GED.
• EMT-B or higher level.
• Experience operating complex phone system/radio system.
• Must complete ECG Interpretation and Dysrhythmia class before orientation completion.
• Availability to work rotating shifts, nights, weekends, holidays, and on-call as required in a 24/7 operational environment.
• Strong critical-thinking skills with the ability to prioritize, triage, and manage multiple high-risk situations simultaneously while maintaining accuracy and professionalism.
• 1-year experience in pre-hospital field or Dispatching experience.
• Demonstrated proficiency in medical terminology, emergency protocols, and clinical workflows across inpatient, outpatient, and emergency care settings.
• Proficiency with Microsoft Office and healthcare communication technologies; ability to adapt quickly to new systems and workflows.
• 3–5 years of experience in medical communications, emergency medical dispatch, healthcare command center operations, telemetry monitoring, or a related high-acuity healthcare environment.
• Advanced experience using computer-aided dispatch (CAD) systems, multi-line telephony, radio communications, secure messaging platforms, and electronic health record (EHR) systems.