Communications Specialist - Evergreen

Responsibilities

• Receive, coordinate, and relay requests for air medical transport.
• Responsible for quality and accurate documentation of all Communications Center activities.
• Fight follow aircraft (computer aided and/or manual sectional charts) on missions and initiates emergency action plans in case of incident/accident.
• Maintains positive relationships with customers and other air medical transport providers.
• Calculates and provides price quotes for non-emergent air medical transports.
• Captures and coordinates all aspects of patient transports, nationally and internationally.
• Effectively manages the transfer center to ensure that patient transfers are facilitated within a timely manner.
• Other duties that may be assigned.

Requirements

• A High School Diploma or equivalent.
• Prior fire, police, or EMS dispatch and medical terminology background preferred.
• Possess intermediate knowledge and proficiency with computer operating systems.
• Ability to type at least 25 words a minute.
• Excellent Customer Service skills.
• Ability to handle stressful situation involving multiple simultaneous critical events in an organized and professional manner is a must.
• EMT License preferred.
• Must be able to pass pre-placement drug screening and background screen.

Qualifications

• Successful Completion of Communication Specialist Academy.
• PHI New Hire Orientation Classes.
• PHI Destination Zero.
• Successful Completion of King County Emergency Medical Dispatcher Certification Program.
• Yearly recurrent training courses as required to include HIPAA and Code of Conduct.

Skills

• Communication Skills
• Customer Service Skills
• Organizational Skills
• Technical Proficiency
• Stress Management

Benefits

• Safe Practices
• Efficient Operations
• Quality Assurance
• Service Excellence

Pay

Compensation is commensurate with experience.

Schedule/Location

3 & 4