Communications Specialist

Principal Duties And Responsibilities

• Open and sort incoming mail.
• Retrieve, note, and forward faxes.
• Maintain report logs for Consociate Operations.
• Reprice claims.
• Process repricing appeals.
• Process authorizations.
• Scan mail into an electronic mailbox.
• Move mail daily within the electronic mailbox.
• Scan claims to EDI vendor.
• Process scanning errors.
• Process provider maintenance.
• Outbound Itemized Bill Process.
• Print and mail Administrative Services and Daily Correspondence.
• Cook up and assist with special projects.
• Provide back-up assistance for others within the Communications Department.
• Perform other duties as assigned.

General Expectations

• Present a positive image of Consociate at all times.
• Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual.
• Communicate in a clear and concise manner, while also demonstrating receptivity through active listening.
• Identify and perform work that has not been specifically assigned, as needed.
• Adhere to established safety standards and utilizes proper techniques to avoid work-related injuries.
• Continuously seek opportunities for improvement and suggest ways in which procedures/systems may be modified to accomplish tasks/goals efficiently and effectively.
• Demonstrate a teamwork philosophy by working cooperatively with others inside and outside the Client Services Division.
• Attend required in-service and staff meetings.
• Preserve the confidentiality of all business-sensitive information, including but not limited to that of insured groups and individuals, employees and applicants.

Service Expectations

• Greet all people in a prompt and courteous manner.
• Communicate in a warm and courteous manner, making eye contact and speaking in a tone of voice that matches words.
• Ask customers what they need and strive to exceed their expectations.
• Offer and provide assistance whether or not the request falls within your specific job duties.
• Take appropriate steps to resolve problems to the client's satisfaction.
• Seek opportunities, provide value added services, and eliminate tasks that do not serve our client.
• Remain aware of products and services provided by Consociate.
• Project a positive, professional image when working.

Required Experience

• High School Education Required.
• Strong data entry skills; Comfortable working on a PC using Microsoft Office, Microsoft Teams, and telephones efficiently.
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential personal information daily.
• Willingness to routinely, reliably come to work on schedule and adjust shift/scheduling based on the needs of the organization (including occasional paid overtime).

Physical And Mental Abilities

• Ability to perform sedentary work for extended periods of time.
• Ability to utilize personal computer (manual dexterity is required to operate a keyboard), telephone system, and communicate with a variety of customers.
• The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects during the same period, and adapt to interruptions.