Communications Specialist- Content and Channels
Job Summary
We're looking for a creative, detail-oriented communicator who thrives on turning business priorities into clear, engaging and impactful content. As the Communications Specialist- Content & Channels, you'll play a key role in keeping associates and stakeholders informed, aligned and connected.
Major Tasks, Responsibilities And Key Accountabilities
Develop and deliver high-quality, engaging communications (i.e., company newsletter, announcements, intranet news, press releases, social media, etc.).
Translate business priorities and initiatives into clear, concise, and compelling messaging tailored to a broad audience, both internally and externally.
Create content that connects associates' day-to-day work to company strategy and goals.
Own and maintain the communications editorial calendar.
Partner with stakeholders to plan and prioritize content aligned with strategic initiatives and campaigns.
Ensure communications are timely, accurate and coordinated across the organization.
Manage and optimize key internal communication channels.
Ensure messaging is consistent, accessible and easy to navigate across all platforms.
Continuously improve how content is delivered to maximize reach and effectiveness.
Lead efforts to elevate associate and field stories that highlight success, innovation and collaboration.
Partner across regions and functions to source meaningful, real-world examples of impact.
Help foster a culture of recognition by showcasing associate contributions in a visible and engaging way.
Monitor communication performance (e.g., open rates, engagement, feedback).
Use insights to refine messaging, formats and delivery methods.
Identify opportunities to improve clarity, reduce noise and increase associate engagement.
Required Skills & Qualifications
Core Skills:
- Exceptional writing, editing and proofreading skills with a strong attention to detail.
- Ability to translate complex or technical information into simple, engaging content.
- Strong storytelling instincts and understanding of audience needs—especially frontline associates.
- Experience managing multiple communication channels and content types, including visual storytelling.
Key Competencies:
- Learning mindset and proactive problem solving.
- Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.
- High level of collaboration and ability to work effectively across functions and levels of the organization.
- Data-driven mindset with the ability to interpret engagement metrics and apply insights.
- Proactive, adaptable and resourceful in a fast-paced environment.
Preferred Qualifications
3-5 years’ experience in internal communications, corporate communications or a related field.
Familiarity with digital communication platforms (e.g., SharePoint, Teams, Staffbase, email marketing tools).
Experience developing employee recognition or storytelling programs is a plus.