Communications Specialist

Responsibilities

• Lead and conduct live product demos (software, hardware, interactive workshops, concepts, simulations and virtual reality experiences), webinars, and Online Courses for NATO HQs and entities, Nations, target audiences, and internal teams, showcasing the technical features and value of ACT’s solutions.
• Serve as the general subject matter expert (SME) on the technical aspects of the Command’s products, providing in-depth insights during engagements, product evaluations, and pre-implementation activities.
• Work closely with product development, SMEs, and R&D teams to stay updated on new features, product improvements, and technical advancements to integrate into demos.
• Address technical inquiries, troubleshoot issues, and offer solutions in real-time during demos and evaluations.
• Track key performance indicators (KPIs) related to the success of demonstration activities.
• Gather feedback from audiences and relay insights to the product management team to inform future product development and enhancement.
• Ensure a high level of recipient satisfaction throughout the demo and evaluation process, driving engagement and building trust with technical stakeholders.
• Monitor the success of campaigns and engagements, track recipient satisfaction, and provide regular reports to leadership on the effectiveness of the demo team, including key findings, insights, and recommendations for improvement.

Qualifications

• Bachelor's degree in a relevant field such as Engineering, IT, Marketing, or a related field.
• 3+ years of experience in a technical role, such as engineering, IT, or scientific research.
• 3+ years of experience in a customer-facing position, preferably in a technical account or solutions engineering role.
• 2+ years of experience in crafting and executing technical, results-driven communications and campaigns.
• 2+ years of working with cross-functional teams, including subject matter experts, graphic designers, videographers, and PR professionals.
• Proficiency with explaining complex technical concepts to both technical and non-technical audiences.
• Experience with managing and fostering relationships across all levels.
• Accepted National and/or NATO Secret (or above) security clearance.
• Able to work fully onsite based on client needs.
• Desirable: Experience with international organizations or multinational teams and working in a military or defense environment. Experience with AI, virtual, and augmented reality technologies. Experience with data analysis and reporting. Knowledge of NATO structures and procedures. Fluency in multiple languages (e.g., French).

Pay

Virginia, Pay Transparency Salary range: USD $130,000.00/Yr. - USD $170,000.00/Yr.