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Communications Specialist

PHI Air Medical · Lexington, KY · 1 mo ago
Public RelationsFull-time
We need to output HTML fragment with sections: About the role? Actually we need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We need to parse the job posting. Key info: - Title: Communications Specialist (implied). Not to repeat as heading. - Sign-on bonus up to $10,000 (Pay/Benefits? It's a sign-on bonus, could be Benefits or Pay. The instruction: include Pay/Schedule/Benefits sections only if posting actually states them. It states "Up to $10,000 sign on bonus". That's a benefit/compensation. Could be under Benefits or Pay. Since it's a sign-on bonus, maybe Benefits. We'll include a Benefits section with that. - Schedule/Location: "3 & 4 Lexington, KY". That likely means 3/4 schedule (maybe 3 days on, 4 off?). So schedule info present: "3 & 4". So we can include Schedule section with that. - Responsibilities: a long list. We'll put under Responsibilities. - Requirements/Qualifications: "The Successful Candidate Will Have High School Diploma or equivalent EMS and/or air medical communications experience preferred. Experience in public relations, customer service, marketing or sales and/or healthcare billing and insurance preferred. Medical terminology preferred. Must be computer literate and have a good working knowledge of Word and Excel software programs. Must be able to learn custom and certain other software programs. Must possess excellent customer service skills and have the ability to function calmly in a high pressure situation, think clearly and logically, and make problem-solving decisions based on information given. Must be able to pass pre-placement drug screening and background screen. This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act." Also training requirements: "Training Requirements Successful Completion of Communication Specialist Academy PHI New Hire Orientation Classes PHI Destination Zero Successful Completion of King County Emergency Medical Dispatcher Certification Program Yearly recurrent training courses as required to include HIPAA and Code of Conduct" We could put training under Qualifications or Requirements. Probably Requirements. - Core competencies etc maybe not needed. - "Who We Are" could be About the role? Actually "Who We Are" is company description. Could be About the role? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include About the role (maybe summarizing role description). The posting includes introductory paragraph: "Join Our Life-saving Team... As a Communications Specialist, you'll collaborate..." That's about the role. So we can put that in About the role. - Also there is "Our mission..." etc but that's company info; could be omitted as boilerplate? It's not exactly boilerplate but maybe not needed. We'll keep About the role focusing on role description. - Benefits: sign-on bonus up to $10,000. Possibly also other benefits not mentioned. We'll just include that. - Pay: not explicitly salary; only sign-on bonus. So we may not include Pay section. - Schedule: "3 & 4 Lexington, KY". We'll include schedule. - Location: could be included in schedule or separate? Not required to have location heading; we can include location in schedule paragraph. Now we need to output only HTML fragment, no markdown fences. We'll structure:

About the role

...

Responsibilities

  • ...
    • ...

Requirements

  • ...
    • ...
Maybe also Qualifications separate? Could combine Requirements and Qualifications but instruction says prefer few substantive sections over many thin ones. We could have Requirements covering both education/experience and training. Or we could have Requirements and Qualifications separate if content distinct. Let's see: Requirements list includes HS diploma, experience preferences, skills, etc. Training requirements list includes specific certifications. Could be under Qualifications. But to avoid many thin sections, we could merge them into Requirements. But we have also "Skills" maybe not needed separate. We'll do: - About the role - Responsibilities - Requirements (includes education, experience, skills, training) - Benefits (sign-on bonus) - Schedule We'll not include Pay. Now we need to preserve all substantive information, not invent or summarize away detail. Must not omit details. We need to include all bullet points from responsibilities and requirements. Let's extract responsibilities list from text: "Responsibilities Include Responsible for assimilating various forms of information to make quality decisions while performing a wide range of specialized functions and complex communication services (requests for transport, assessment and triage of multiple incoming requests for transport, and radio communications with all airborne aircraft) for all transport modalities. Maintain effective and comprehensive communication with crew members (medical and aviation) and aircraft utilizing complex, statewide, multi-channeled voting radio system. Must also perform constant flight following procedures with all aircraft during missions according to FAA and PHI Air Medical policies. Documents appropriate and accurate detailed medical information pertaining to patient condition and all aspects of transport activity, which becomes a legal document. Coordinates the details of medical transports (nationally and internationally) by working with the aviation, medical and communications departments in conjunction with the requesting agency and other appropriate resources. Accurately inputs all flight and ground transport information into network database with special regard to FAA Part 135 and PHI Air Medical policies and procedures. Maintains a working knowledge of FAA rules and regulations (pertaining to Part 135) and remains current and complies with all policies and procedures. Maintains and facilitates positive relationships with referring and receiving facilities and pre-hospital agencies to ensure a safe, coordinated and expeditious response for emergency assistance and/or transport for all customers' internal and external. Utilizes good customer service practices in accomplishing these tasks. Implements proper procedures for notification of administration personnel and/or appropriate agencies in the event of incidents, accidents, or emergency situations involving personnel according to established policies and procedures. Attends certain departmental staff meetings and continuing education meetings. Receive incoming quote requests for long distance air medical transports. Using various software programs, calculate price quote based on closest appropriate fixed wing base. Educate caller as to all aspects of services associated with a long distance air medical transport, i.e., aircraft, medical crew, ground ambulance arrangements, etc. Initiate front-end billing process for quoted patient accounts going to Patient Financial Services. Assist Patient Financial Services with follow-up on accounts as needed. On a daily basis, provide outbound follow-up calls to requestors regarding quote status. Attempt to identify and fill backhaul (empty) flight legs. Keep transplant patient files current with up-to-date contact information, hospital and case management contacts, etc. Other duties as may be required" We need to turn each sentence into
  • items. Keep details. Now Requirements list: "The Successful Candidate Will Have High School Diploma or equivalent EMS and/or air medical communications experience preferred. Experience in public relations, customer service, marketing or sales and/or healthcare billing and insurance preferred. Medical terminology preferred. Must be computer literate and have a good working knowledge of Word and Excel software programs. Must be able to learn custom and certain other software programs. Must possess excellent customer service skills and have the ability to function calmly in a high pressure situation, think clearly and logically, and make problem-solving decisions based on information given. Must be able to pass pre-placement drug screening and background screen. This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act." Training Requirements: "Successful Completion of Communication Specialist Academy PHI New Hire Orientation Classes PHI Destination Zero Successful Completion of King County Emergency Medical Dispatcher Certification Program Yearly recurrent training courses as required to include HIPAA and Code of Conduct" We'll include these as list items under Requirements. Now Benefits: "Up to $10,000 sign on bonus". We'll put in

    or

      ? Since it's a single item, we can use

      . Schedule: "3 & 4 Lexington, KY". We'll put in

      . Now About the role: we need to capture the introductory paragraph: "Join Our Life-saving Team And Take Advantage Of a sign-on bonus up to $10,000!3/4 schedule Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe. As a Communications Specialist, you'll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way." We need to preserve all substantive information; we can include that as

      . Note there is weird formatting: "Join Our Life-saving Team And Take Advantage Of a sign-on bonus up to $10,000!3/4 schedule". Probably the sign-on bonus and schedule are mentioned there but we already have separate sections. We'll still include the text as is, but we might duplicate sign-on bonus and schedule. However instruction: preserve ALL substantive information; do NOT invent or summarize away detail. If we duplicate, it's okay as long as we don't omit. But we might be repeating the sign-on bonus and schedule in both About the role and separate sections. That's duplication but not omission. It's allowed? The instruction says remove duplicated lines, but that refers to boilerplate/duplicated lines in the posting. The posting itself may have duplicated lines; we should remove duplicated lines. The intro includes sign-on bonus and schedule; we already have separate sections for those. If we keep them in About the role, we would be duplicating that info. Might be considered duplicated lines? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." It likely refers to duplicated lines within the posting (like repeated sentences). The intro includes the sign-on bonus and schedule, but those are also mentioned later in the posting (the "New position Up to $10,000 sign on bonus" and "Schedule/Location: 3 & 4Lexington, KY"). Those are duplicated lines in the posting. So we should remove duplicated lines. So we should not repeat the sign-on bonus and schedule in About the role if they appear elsewhere. We can edit the About the role paragraph to exclude those duplicated phrases. But we must preserve all substantive information; we can keep the rest and omit the duplicated sign-on bonus and schedule mention. Let's see the intro: "Join Our Life-saving Team And Take Advantage Of a sign-on bonus up to $10,000!3/4 schedule Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe. As a Communications Specialist, you'll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way." We can remove "Join Our Life-saving Team And Take Advantage Of a sign-on bonus up to $10,000!3/4 schedule" at the start, leaving "Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to

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