Communications Specialist

About the role

The Communications Specialist will plan, create, and publish standout content (including short-form video), and partner across teams to deliver campaigns and projects that build awareness, engage supporters, and drive meaningful action—such as webinars and other mission-forward communications. The Specialist also provides essential team support—helping coordinate schedules, organize assets, and keep communications projects moving smoothly.

This position manages organic social media for the organization’s brand channels—Instagram, Facebook, X, Bluesky, and TikTok—while also supporting CEO accounts to amplify key messages and timely advocacy.

About Global Refuge

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe.

Responsibilities

• Create a monthly content calendar for our organic social channels, ensuring we are on message, creative, and in sync with broader communications and fundraising campaigns.
• Draft and publish daily social media posts for organic social, coordinating with other departments as needed.
• Shoot and edit videos for brand and CEO social channels.
• Coordinate special events, projects, and campaigns, such as webinars, quarterly content plans, and cross-departmental collaboration.
• Provide administrative support, including departmental expense report and invoicing.
• Coordinate and manage creation and distribution of branded materials such as swag, brochures, etc. with external vendors.
• Track social analytics and provide monthly report outs.
• Monitor media trends and best practices, and share with the team and wider organization.
• Other duties as assigned.

Qualifications

• Undergraduate degree in Communications, English, Journalism, Marketing, or another relevant field, or an equivalent combination of education and experience.
• Two to four years of experience in social media, communications, marketing, creative writing, and interactive content management.
• Excellent written and oral communication skills.
• Experience with tracking and reporting analytics.
• Proficiency in Microsoft Office, Adobe Creative Suite, and/or Canva required.
• Knowledge of WordPress, MailChimp, and Salesforce CRM preferred.
• Flexible, creative, and adaptable thinker, with ability to work independently and collaboratively and manage multiple projects and deadlines in a fast-paced environment.
• Organized, detail-oriented, and resourceful team player.
• Commitment to Global Refuge’s core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants.

Benefits

• Medical, dental, and vision coverage effective on the first day of employment.
• Generous paid time off: 20 days of vacation, 12 days of sick leave, and 12 paid holidays.
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave.
• Company 403(b) contribution of 3%, plus an additional 7% match that vests immediately.
• Tuition reimbursement and professional development opportunities.