Communications Specialist

About the role

Under the direct supervision of the project Program Manager and Deputy Program Manager, the Communications Specialist provides support directly to a federal customer staff of four, including an Outreach Lead. The role involves working closely with the Outreach Lead to execute near‑term plans covering outreach, education, training, marketing, relationship building, website content development, and report/presentation creation. The Specialist also supports the office Director by developing talking points and engaging stakeholders on the Director’s behalf, authors original content, manages content development for government clients, and interacts with individuals across all levels of the government’s General Schedule.

Responsibilities

• Develop a communications engagement strategy based on the existing communications plan and oversee associated activities
• Schedule regular outreach exhibitions in the community and educate government users on community responsibility
• Represent the organization externally in user community engagement program related activities and events
• Create a stakeholder and user community communication strategy and an annual implementation plan
• Organize meetings, events, and seek opportunities to make the organization's presence known
• Relay user community feedback to clients, internal and external stakeholders
• Contribute to development of status reports and presentations summarizing progress against program goals and objectives
• Analyze SharePoint website and recommend strategies for improving content and messaging
• Liaise with other departments, offices, stakeholders, and collaborative partners to nurture relationships and facilitate discussions
• Present information to clients, senior leadership, stakeholders, and users in both formal and informal settings
• Maintain a calendar of outreach activities, workshops, appearances, and other communications opportunities

Skills

• Strong writing, editing, proofreading, layout and design skills
• Ability to translate complex concepts into easily understood written documentation
• Ability to verbalize complex concepts at the appropriate level based on audience and venue
• Active listening during conversations, meetings, presentations, and other engagements, responding accurately with appropriate detail
• Organize and prioritize many simultaneous tasks while keeping company and client leadership informed of progress
• Pivot work quickly and adjust outputs to reflect changing customer needs
• Understand how to create informational documents in various formats (reports, presentations, web‑based content) across platforms (Microsoft Office, websites, social media) and maximize benefits of each approach
• Understand how to build or improve stakeholder relations through targeted outreach
• Proficiency leading projects individually with minimal direction
• Proficiency with PowerPoint and other Microsoft Office products (Word, Teams, Excel)
• Friendly, enthusiastic, and positive attitude
• Detail‑oriented with ability to manage multiple projects simultaneously
• Self‑starter who thrives on thinking outside the box in a highly dynamic environment and works well in a team setting
• Problem solver with a strong results‑driven focus

Qualifications

• Bachelor's degree from an accredited college or university
• 3‑6 years of related experience
• Ability to remain in a stationary position (standing and/or seated) more than half the time
• Ability to spend more than half the time viewing computer monitors
• Must be a U.S. Citizen
• DHS Suitability required
• Must be able to obtain and maintain favorable suitability/fitness adjudication from the federal customer
• Must be able to pass a standard background check

Pay

Salary Range: $115,000 - $140,000

Schedule

• Telework: Until further notice, this position will remain in a remote telework posture with the potential for weekly meetings on‑site at the client’s location
• Primary Work Location: Washington, D.C.
• Travel: Approximately 5% travel required