Communications Specialist

Job Summary

CoxHealth is seeking a Communication Specialist at their Facility Cox North located at 1423 N Jefferson Ave, Springfield, Missouri, United States of America, 65802.

About the Role

The Communication Specialist will answer 911 calls, dispatch emergency services, gather critical information, and manage ambulance postings.

Responsibilities

• Answer 911 calls and dispatch emergency services within the established time frame.
• Gather critical information regarding the nature of the complaint and verify the location of the incident per protocol.
• Remain on the phone with the caller until the first responder arrives and coach the caller per protocol as required.
• Assign appropriate level of ambulance to the event and send all corresponding information within 30 seconds of dispatch.
• Manage the ambulance posting plan as workflow requires, including following helicopters when needed.

Requirements

• Required: High School Diploma or Equivalent
• PREFERRED: Emergency Medical Dispatch Training
• PREFERRED: 1 year of communications center experience

Skills

• Ability to calmly and efficiently perform and make appropriate decisions rapidly under stress in emergency situations.
• Ability to follow instructions.
• Good telecommunications skills.
• Able to track and manage multiple tasks simultaneously.
• Able to maintain a tolerant and congenial presence when dealing with public, crews, and other departments while answering numerous calls per day and covering urgent requests.

Benefits

Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Qualifications

• Preferred: PRO QA

Work Schedule

Scheduled Weekly Hours: 40

Work Shift: Day Shift

(United States of America)

Company Information

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, five ERs, and over 80 clinics. CoxHealth has earned several honors for workplace excellence, including being named one of Modern Healthcare’s Best Places to Work five times, one of America’s Greatest Workplaces, and one of the Best Employers for New Grads by Forbes. The company is also recognized as one of the Top Companies to Work for in Healthcare by Healthcare Innovation.