Communications Specialist AirCare, Nights

Department: 34006 Wake Forest Baptist Medical Center – Patient Placement Status: Full time, Benefits Eligible

Schedule

• 36 hours per week
• 3 × 12-hour shifts per week (1 p.m. – 1 a.m.)
• Every 3rd weekend

Pay

Pay Range: $22.90 – $34.35 per hour

Responsibilities

• Operates all radios, computer systems, and other equipment associated with MedCenter Air
• Possesses knowledge of range, capabilities, and limitations of aircraft and vehicles
• Ensures the most appropriate mode of transport and vehicle is assigned to each request
• Coordinates in a timely manner all aspects of the mission and monitors the location of all transport units at all times while maintaining safety as a priority
• Collects and maintains accurate records of information, including pre- and post-transport patient documentation and transport records
• Confirms pre-scheduled transports on the day of transport
• Demonstrates appropriate management and cost-effective use of supplies and equipment
• Submits department charges and credits in a timely manner
• Operates MedCenter Air’s Flight Communications Center in a safe and efficient manner
• Handles requests for helicopter, fixed-wing, or ground services from outside hospitals, physicians, and EMS agencies
• Dispatches appropriate aircraft or ground unit and maintains communication throughout the mission for tracking, patient reports, and navigational assistance

Physical Requirements

• Majority of duties performed in an indoor office with limited access to visitors
• Working conditions can change rapidly from light office work to fast-paced, high-stress environment requiring multiple tasks in a short time frame
• Noise level varies from quiet to moderately loud
• Requires long periods of sitting, operating a computer, and answering phones
• Ability to function well in high-stress situations with limited assistance
• Must be able to make rapid, appropriate decisions that ensure the safety of the flight crew and patient
• Must have excellent verbal and written communication skills
• Light lifting may be required

Requirements

• High School Diploma or GED required; Associate’s Degree preferred
• Current EMT certification required or must obtain EMT certification within one year of hire
• EMT-P certification preferred
• IAMTCS Certified Flight Communicator (CFC) certification or equivalent must be obtained within one year of hire and maintained throughout employment
• 2 years of previous EMS/Fire/Law Enforcement/Critical Care dispatching experience preferred
• 1 year of previous flight coordination (Rotor and/or Fixed Wing) experience preferred

Benefits

• Competitive base compensation within the listed pay range, based on qualifications, skills, relevant experience, and/or training
• Premium pay such as shift differential, on-call pay, and more
• Incentive pay for select positions
• Annual pay increases based on performance
• Paid Time Off programs
• Health and welfare benefits: medical, dental, vision, life, short- and long-term disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on FTE or status (e.g., full-time, part-time, per diem, temporary, etc.).