Communications Specialist AirCare, Nights

Department: 34006 Wake Forest Baptist Medical Center – Patient Placement Status: Full time, Benefits Eligible

Schedule

• 36 hours per week
• 3 12-hour shifts per week: 1p–1a
• Every 3rd weekend

Pay

Pay Range: $22.90 – $34.35 per hour

Responsibilities

• Operates all radios, computer systems, and other equipment associated with MedCenter Air.
• Possesses knowledge of range, capabilities, and limitations of aircraft and vehicles.
• Ensures the most appropriate mode of transport and vehicle is assigned to each request.
• Coordinates in a timely manner all aspects of the mission and monitors the location of all transport units at all times while maintaining safety as a priority.
• Collects and maintains accurate records of information, including pre- and post-transport patient documentation and transport records.
• Confirms prescheduled transports on the day of transport.
• Demonstrates appropriate management and cost-effective use of supplies and equipment.
• Submits department changes and credits in a timely manner.
• Operates MedCenter Air's Flight Communications Center in a safe and efficient manner.
• Handles requests for helicopter, fixed-wing, or ground services from outside hospitals, physicians, and EMS agencies.
• Dispatches appropriate aircraft or ground unit and maintains communication throughout the mission for tracking, patient reports, and navigational assistance.

Physical Requirements

• Majority of duties performed in an indoor office with limited access to visitors.
• Working conditions can change rapidly from light office work to a fast-paced, high-stress environment requiring multiple tasks in a short time frame.
• Noise level varies from quiet to moderately loud.
• Requires long periods of sitting, operating a computer, and answering phones.
• Ability to function well in high-stress situations with limited assistance.
• Must be able to make rapid, appropriate decisions that ensure the safety of the flight crew and patient.
• Must have excellent verbal and written communication skills.
• Light lifting may be required.

Requirements

• High School Diploma or GED required; Associate Degree preferred.
• Current EMT certification required or must obtain EMT certification within one year of hire.
• EMT-P certification preferred.
• IAMTCS Certified Flight Communicator (CFC) certification or equivalent must be obtained within one year of hire and maintained throughout employment.
• 2 years of previous EMS/Fire/Law Enforcement/Critical Care dispatching experience preferred.
• 1 year of previous flight coordination (Rotor and/or Fixed Wing) experience preferred.

Benefits

• Competitive base compensation within the listed pay range based on qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift differential, on-call pay, and more.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits including medical, dental, vision, life, and short- and long-term disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.).

About the Organization

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia, and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics, and rehabilitation, as well as organ transplants, burn treatments, and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.