Communications Solutions Account Executive

Sales Production and Pipeline Management

• Own new business development for Communications Solutions, including internet connectivity, SD-WAN, voice, phone systems, and related offerings.
• Consistently prospect through outbound activity, referral development, partner relationships, marketing-generated opportunities, existing client expansion, and other approved sources.
• Maintain disciplined sales activity, including calls, emails, meetings, follow-ups, networking, and opportunity advancement.
• Build and manage a qualified pipeline that supports monthly, quarterly, and annual sales goals.
• Maintain all opportunities in JMARK’s CRM with accurate stages, values, close dates, notes, contacts, next steps, and probability.
• Provide accurate forecasting based on real opportunity movement, not optimism or assumptions.
• Prepare and present formal proposals that clearly explain the business need, recommended solution, investment, expected outcome, and implementation path.
• Demonstrate ownership of personal sales results and take corrective action when activity, pipeline, or revenue production is below expectations.
• Conduct thoughtful discovery that uncover business priorities, operational challenges, financial considerations, and future growth plans before recommending solutions.

Communications Solutions Specialization

• Learn, understand, and clearly explain JMARK’s Communications Solutions products and services.
• Translate technical offerings into business outcomes that are meaningful to executives, business owners, and operational leaders.
• Explain benefits, risks, costs, timelines, and service expectations in clear business language.
• Collaborate with marketing, support, community partners, product management, and account management to support campaigns, messaging, offerings, and go-to-market efforts for Communications Solutions.
• Continue to build and develop relationships with current Communications Solutions clients where appropriate, with a focus on retention, expansion, and client satisfaction.
• Support the development of repeatable sales plays, proposal language, discovery questions, and positioning for Communications Solutions offerings.
• Stay current on industry trends, competitive offerings, carrier changes, technology shifts, and market conditions that may affect JMARK’s clients or sales strategy.
• Position JMARK as a value-added technology partner by integrating Communications Solutions into broader business and IT strategies rather than presenting individual products or carrier offerings.
• Partner with technical specialists throughout discovery and solution development to ensure recommendations are aligned with prospect objectives, technically sound, and deliver meaningful business value.

Possibility Relationship Management

• Develop and maintain relationships with prospects that strengthen JMARK’s reputation and create opportunities for new business.
• Serve as a trusted advisor who earns credibility through understanding the prospect’s business, operational challenges, risk areas, and recommendations that place their long-term success ahead of short-term transactions.
• Provide technology and business guidance that align prospect needs with JMARK's capabilities and resources, establishes clear expectations, and builds trust through honest, transparent communication.
• Prioritize work and opportunities that create the strongest long-term outcome for JMARK and its potential clients.
• Communicate consistently with prospects throughout the sales process.
• Ensure expectations are clear, reasonable, documented, and aligned with JMARK’s ability to deliver.
• Provide an additional point of contact for escalated customer issues when appropriate.

Internal Collaboration and Handoff

• Work with internal JMARK teams to develop appropriate solutions for prospects and clients.
• Coordinate with service directors, project management, engineering, account management, and other stakeholders during the sales process.
• Oversee clean handoffs to the project and service teams after a sale is completed.
• Ensure internal teams have the information needed to successfully implement the solution and deliver a strong client experience.
• Communicate project scope, client expectations, timelines, dependencies, and commitments clearly during handoff.
• Participate in necessary internal meetings related to Communications Solutions opportunities, sales strategy, client onboarding, and service delivery.
• Support the development and improvement of proposal management, project management, client onboarding, and sales process standards.
• Partner with internal teams to deliver a seamless customer experience from initial discovery through implementation and ongoing success, ensuring commitments made during the sales process are communicated accurately and fulfilled.

Professional Development and Team Contribution

• Participate in ongoing training and professional development.
• Keep current on industry trends and communicate relevant findings to team members.
• Continuously strengthen consultative selling, business acumen, and executive communication skills to better serve clients as a strategic advisor.
• Contribute ideas to improve sales processes, accountability, client experience, and revenue generation.
• Identify and share areas of expertise with teammates.
• Participate in company-sponsored, position-related activities.
• Maintain a professional appearance and represent JMARK well in all client, prospect, partner, and community interactions.