Communications Representative

About the role

The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a physician, in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person. Our core purpose is to protect public health and serve impartial justice through forensic science and medicine. We exist to provide answers in support of families and communities during times of profound need. The core values of CARES guide our work for communities and inform our behavior toward each other and all those we serve: Commitment, Accountability, Resilience, Excellence, Service.

Responsibilities

• Answer telephones and obtains vital information from law enforcement agencies, various medical facilities, funeral homes, hospital nursing homes, and the public.
• Learns to accurately enters data into OCME's “Case Intake” computerized data‑base system.
• Learns to notify Medicolegal Investigators of their assigned cases and all pertinent information necessary to investigate that case.
• Trains in providing all pertinent information necessary to the Medical Examiner Transport Team to recover assigned cases.
• Provide all pertinent information necessary to agency staff to support high profile and/or emergency operations.
• Other duties as assigned.
• Selected candidates will be required to provide a DNA sample by swabbing.
• This position has been identified as essential; during emergency events, essential positions may require 24‑hour availability.

Qualifications

• No formal education or experience requirements.
• Ability to understand and carry out simple instructions.
• Ability to understand and be understood in English.
• Authorization to work in the United States is required; the Office does not provide sponsorship for international employees for visa applications, extensions, or status changes, including STEM/OPT visas.
• New York City residency is generally required within 90 days of appointment; however, City employees in certain titles