Communications Partner, Organ Donation Operations

General Responsibilities

Develop and execute strategic communication plans that support donor hospital, transplant center, and in-hospital family engagement initiatives, aligning with LifeCenter’s strategic objectives.

Serve as a communications partner to Donation Operations and Organ Utilization leaders, providing counsel and messaging support aligned with organizational priorities.

Collaborate cross-functionally with Organ Operations and Utilization leaders to ensure communication strategies support business objectives and stakeholder needs.

Develop communications strategy, infrastructure, and content that strengthens engagement with donation partner audiences and reinforces LifeCenter’s mission and value.

Lead content planning, development, and distribution across owned communication channels targeting donation partner audiences.

Tailor communications for both clinical and non-clinical audiences, ensuring messaging is clear, accurate, actionable, and audience-appropriate.

Translate complex clinical, operational, and regulatory information into compelling, accessible communications for diverse stakeholder groups.

Manage and maintain communication calendars, ensuring timely, accurate, and audience-centered messaging.

Identify opportunities to strengthen partner engagement, enhance relationships, and improve the effectiveness of operational communications.

Creative Content Development

Develop targeted communication materials, including newsletters, email campaigns, presentations, talking points, digital content, and partner resources.

Create engaging content across channels—including email, web, digital, print, and presentations—that reflects LifeCenter’s values and vision.

Ensure all communications reflect organizational brand standards, messaging consistency, and sensitivity to the donation and transplantation environment.

Support website strategy and optimization for donation partner audiences, including content updates, user experience improvements, and engagement initiatives.

Project Management

Monitor communication performance metrics and audience engagement trends to inform strategy and continuous improvement efforts.

Exercise sound professional judgment in managing sensitive communications and identifying issues with potential organizational, industry, regulatory, or reputational impact.

Manage communications-related budgets and resources responsibly, ensuring expenditures align with strategic priorities and approved parameters.

Knowledge, Skills, Abilities

• Strong writing and editing skills including content organization, message flow, grammar, proofreading, and editing (written samples and editing test will be reviewed).
• Program development and project management skills.
• Ability to help guide teams with creation and implementation of new communication and marketing initiatives.
• Proficiency in MS Office suite.
• Strong organization skills, ability to manage multiple tasks to meet deadlines, and desire to be a self-starter.
• Operating knowledge of software such as SharePoint, Smartsheet, and Adobe Creative Suite.
• Proven ability to work in a fast-paced, continuously evolving, and at times ambiguous environment.
• Strong interpersonal, organizational, and time management skills.

Behavioral Requirements

• Uphold the core values of LifeCenter: Integrity, Collaboration, Courage, and Service.

Education, Experience & Job Requirements

• Bachelor's degree in Communications, Journalism, Marketing, Public Relations, or related experience with writing/editing emphasis.
• Minimum of 8 years of relevant experience - including at least 5 years in communications, marketing, or public relations.
• Experience with hospital, healthcare, or nonprofit marketing and communications preferred.

Benefits And Compensation

• Medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance.
• Supplemental or voluntary plans: life insurance, short-term disability, accident insurance, hospital indemnity, critical illness coverage, and pet insurance.
• 403(b) program with an employer match of up to 7% after one year, auto-enrolled at 3%, and may be changed at any time.
• Paid holidays, PTO, Health Time Off, paid living donor leave, two weeks paid jury duty leave, and three weeks of paid parental leave.
• Comprehensive review of benefits available at https://lcnw.org/about/employment-opportunities/.
• PAY RANGE $34.03 - $49.35 Hourly.
• The pay range for this role is provided above. Where a candidate’s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge.
• LifeCenter Northwest is committed to providing its employees equitable and competitive compensation.
• This position is eligible for additional compensation to the base pay rate in the form of Overtime Pay.
• LifeCenter Northwest is proud to be an Equal Opportunity Employer.