Communications Operator - Switchboard

Description

The salary range for this position at PeaceHealth is $22.07 – $29.71 per hour. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Responsibilities

• Facilitate communications through appropriate operation of one or all of the following: the telephone console (switchboard); physician answering service; overhead paging; two-way radios; and pager system.
• Operate a telephone console (switchboard), directing incoming operator-assisted and outgoing calls to appropriate individuals, departments, and outside contacts; respond to emergency codes; dispatch security; provide information to people in the lobby.
• May also be required to notify by overhead, two-way radio, and beeper system. Extend and respond appropriately to all calls, codes, alarm panels, and disaster plans wherever needed.
• Overhead paging as requested. Extend and respond appropriately to all calls, codes, alarm panels, and disaster plans wherever needed.
• Operate other communication and emergency systems as required.
• Dispatches requests for multiple services as required.
• Dispatches lab, housekeeping, transportation, security, and maintenance personnel via radio and beeper (customer service).
• Aids in after-hours visitor process.
• Initiates call tree during crisis/disaster.

Requirements

• Strong interpersonal skills including a high degree of courtesy.
• Ability to maintain a professional level of communication in a high-stress, fast-paced environment.
• Exceptional attention to detail.
• Ability to multi-task with strong organizational skills.
• Proficient computer/keyboarding skills.
• Ability to make decisions without direct supervision.
• Good spelling and penmanship.

Qualifications

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are a 403(b) retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.

Skills

• Strong interpersonal skills including a high degree of courtesy.
• Ability to maintain a professional level of communication in a high-stress, fast-paced environment.
• Exceptional attention to detail.
• Ability to multi-task with strong organizational skills.
• Proficient computer/keyboarding skills.
• Ability to make decisions without direct supervision.
• Good spelling and penmanship.

Benefits

This position is represented by a collective bargaining agreement. There may be more than one opening on this posting. See how PeaceHealth is committed to For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.