Communications Operator - Part Time, 1st Shift

Purpose of the Position

The purpose of this position is to receive and relay telephone traffic in a timely and efficient manner, operate the public address system and activate alert systems in the event of emergencies.

Job Duties/Responsibilities

• Duty 1: Promptly responds, screens, directs traffic to appropriate area in a courteous and efficient manner. Uses multi-tasking skills to efficiently and effectively operate programs directly related to switchboard.
• Duty 2: Monitors all light and sound alarm signals. Responds in a timely, appropriate manner to activate signals. Dispatches appropriate repair or emergency response network.
• Duty 3: Provides on call services as requested
• Duty 4: Complies with visiting restrictions within patient information guidelines
• Duty 5: Assists in promoting a safe environment consistent with standards at BVHS
• Duty 6: Attends and participates where / when requested in educational activities, in services, performance/process improvement, accreditation processes, and customer service/satisfaction
• Duty 7: Responsible to turn in departmental documentation within established time frames

Required Qualifications

• High school graduate or GED equivalent
• Accurate keyboard & records maintenance skills
• Multi-tasks & timely response abilities
• Minimum of two years’ phone and office experience, preferably in a hospital or similar setting
• Must be able to move about hospital and between workstations
• Effective interpersonal skills
• Must be able to input and retrieve information from computer
• Must possess effective communication skills as they are the first point of contact for the caller
• Must possess the ability to work in a high stress environment and exercise proper decision-making skills in pressure situations
• Requires 4-6 weeks of full time training on 1st, 2nd and 3rd shifts
• Positive service-oriented interpersonal and communication skills required
• Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department
• Individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status
• Must be able to interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedure

Preferred Qualifications

• Previous switchboard operation experience preferred
• Registration experience helpful