COMMUNICATIONS OPERATOR

Job Summary

Knowledgeable in the efficient operation of the hospital's console. Professionally and promptly answers incoming calls; transfers callers as appropriate; answers questions from callers in accordance with established hospital policy. Takes and relays messages. Receives calls from caller/patient in professional and courteous manner, and relates to physician complete and accurate information pertaining to the call received.

Education

Requires a high school diploma or GED and 0- 6 months equivalent combination of education and experience in related area.

Experience

Requires 0-6 months related experience.

Other Requirements

• Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
• Position requires weekend and night availability.