COMMUNICATIONS OPERATOR (911 PUBLIC SAFETY)

About the role

Responsible for receiving, prioritizing, and dispatching emergency and routine calls for law enforcement, fire, and emergency medical services using telecommunication systems and computer-aided dispatch (CAD) software. Coordinates with multiple agencies to ensure timely and accurate response, provide pre-arrival instructions, and maintain a strong commitment to public service and departmental procedures.

Responsibilities

• Answers and triages emergency (911) and administrative phone calls using multi-line and telecommunications device for the deaf (TDD) systems.
• Dispatches law enforcement, fire, and EMS units using multi-channel radio systems with clear, concise communication.
• Enters, updates, and maintains accurate call information in the computer-aided dispatching (CAD) system.
• Provides pre-arrival instructions to callers as appropriate.
• Maintains knowledge of and adheres to departmental policies, procedures, and guidelines.
• Operates and monitors internal and external security cameras and alarm systems in County facilities.
• Uses National Crime Information Center (NCIC)/state systems to perform record checks and responds to inquiries from law enforcement.
• Maintains knowledge of and adheres to departmental policies, procedures, and guidelines.
• Participates in ongoing training and remain adaptable to technological and procedural updates.

Minimum Qualifications & Requirements

• High school diploma or equivalent required.
• Six (6) months to one (1) year of experience in public safety communications preferred.

Shift

Floater - shifts vary

Benefits

• Coverage of vacation, holiday, and sick leave.
• Medical, dental, life, and long-term disability (LTD) insurance.
• Wellness incentives.

Employer

Linn County
Jean Oxley Public Service Center
935 Second Street S.W.
Cedar Rapids, Iowa, 52404-2100
Phone: 319-892-5120

Website

Linn County Website